Dear Katelle627,

Thank you kindly for posting your review on TripAdvisor. We take great pride in our cleanliness and believe it to be a major factor of our success. Thank you for memorializing this! Guests can always count on a convenient full buffet breakfast featuring hot & cold items as well as our own fresh baked pastries too. We've specifically chosen to offer our complimentary coffee & healthy flavored waters in our lobby 24 hours a day simply because many guests, "just like you" appear to truly appreciate it. Our sweet shoppe is offered 24 hours as well for our guests and I'm glad you found it convenient. Regarding the price you paid, I'm sorry you felt it to be a bit higher priced but without knowing when you stayed specifically, I can only presume you stayed on a busy evening when all of West Orange was busy -or- you did not check our "best rate available" which can be found on-line. The other way you can insure you're getting the best rate is to book through TripAdvisor. Please contact me directly on your return trip & I will personally see that you are "upgraded" to a suite and a complimentary bottle of champagne for your loyalty.
Sincerely,
Edward Reagoso, General Manager & Ownership Member

Dear MPGstam,

Thank you for posting your comments on TripAdvisor. I am so sorry that we appear to have fallen short of meeting your expectations. Based on your comments, you have clearly experienced a stay unlike other guests. I wish that I had the opportunity to meet with you prior to your departure. I never want to see any guest leave unhappy, there's truly just no reason for it. I welcome all comments and am available at all times to all of our family and guests. Kindly contact me directly, I invite you to return complimentary so I may show you why we remain # 1 in West Orange with TripAdvisor Guests since February of 2008.
Sincerely,
Edward Reagoso

Dear Eli E,
Thanks so much for your kind comments. At The Wilshire Grand Hotel we take great pride in staying ranked "# 1 in market" by our TripAdvisor clientele! It's something my staff & I take very seriously and we will continue to. We've managed to remain # 1 since February 2008 and we're up against some well known brand name competitors. Your group was truly a pleasure to deal with and we hope to see many of you again very soon Eli!
Sincerely,
Edward Reagoso, General Manager

Dear Wanderlust1111,
Thank you for your wonderful comments regarding your family's recent stay with us. Recognizing the fact that you are a Senior Reviewer with TripAdvisor makes the posting even sweeter! We have been ranked # 1 in West Orange since February of 2008. We have only been open six years so we're the newest in the market yet we have more reviews than any other hotel West Orange. The reason is "we live by a code of service" and we take every posting seriously and we diligently listen to our guests. Thank you so much for taking the time to post your wonderful comments and I hope to see you again soon!
Sincerely,
Ed Reagoso, General Manager