We appreciate your comments and we take great pride in our hotel. The location is exactly how you described it, off I95, restaurants close by and LOTS of open parking and safe.

We appreciate your patronage and look forward to your next visit.

Sincerely,

Mark Kane
General Manager

Thank you for the nice comments about our hotel and staff. I am glad to hear that our staff took care of the incidental issues you experienced during your stay with us.

We appreicate your input and look forward to your next visit.

Sincerely,

Mark Kane
General Manager

On behalf of Crowne Plaza – Jacksonville Airport, please allow me to reach out to you regarding your stay at our property. We take every report of bed bugs very seriously. Once we learned of your concerns, we immediately removed the room from service and contacted a nationally recognized pest control expert to conduct a thorough examination of your guestroom. In addition to our housekeepers’ efforts, the hotel spends thousands of dollars each year with a pest control company that inspects and does preventive maintenance in our hotel and all guest rooms on a weekly basis.

The safety of our guests and the cleanliness of our facilities are top priorities. The trained and knowledgeable housekeeping staff at our hotel is one of the best lines of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to endeavor to ensure that each guest enjoys a safe, clean and comfortable environment in our hotel.

We take great pride in being recognized with a the Quality Excellence Award and Turning Point Award from Intercontinental Hotel Group for 2011. These awards are based on guest comments and their satisfaction with our property.

We appreciate your comments and hope that you view this as an isolated incidental. If you would like to discuss this matter with me further, please contact me directly at your convenience.
Mark Kane
General Manager

Thank you so much for your nice comments. We are glad we were able to accommodate you and your wife. Travelling during the holidays is always hectic but we're happy we were able to make you feel at home.

We look forward to your next visit!

Sincerely,

Mark Kane
General Manager