We welcome all reviews and comments, but this one really has me confused and concerned. We acknowledged this guests was a soft sleeper and required pure darkness. We would have moved his room, however, all mansion was full house, as there are only 12 rooms. We explained he has Wooden blinds to close, and then to close the drapes over them that have a dark black out lining.

The "Lamps" on the balcony are 2 exterior security lights that are on a photo cell system to come on and go off with the raising and setting of the sunlight. Reason we have them is simple, the city street lights that provide our corner coverage, is unfortunately, shadowed by the over sized Live Oak tree. And it is illegal for us to cut and/or trim the tree that sits on our property according to the City of New Orleans ordinances. Only the City can cut a Live Oak tree back, and unless they deem it so, then the tree continues to branch out. This on has been standing on this corner for over 50 years, you can imagine its girth.

Due to the shaded light, we felt it necessary to provide proper lighting for various reasons. Security is first and foremost, but safety is another. Without it, it would be very challenging for our guests to see when getting in and out of a taxi, or trying to see the gate lock etc. He wanted us to disconnect the bulbs while he was in the house, but for obvious reasons, we can not do that. He was not happy with that. This is why he said he felt there was no follow up.

Now, as to Breakfast, not sure what he found appalling, as it is a very large wonderful spread considering its a Continental breakfast. Possibly, he does not understand or know what this term means. In fact, ours is Expanded to offer more than the industry standard for a Continental fare.

Our breakfast includes, Yogurt, Fresh Fruit and/or Fruit cups, Hot and Cold cereals (2 types both), Bagels w/Cream cheese, jams and butter, Pastries, Raisin Toast, sometimes Waffles, and always, hot steaming Cafe Au Lait, or Black, your preference, and 2 types of Juices.

Again, we welcome all reviews and the chance to explain our views. I am just sorry that he could not understand the reasoning behind the exterior lights.

First of all, I think this young lady has us confused with another hotel, as we do not have a “Queen Mary” hotel in our collection. There is however, a small Inn located at Prytania Street and St. Mary St., which is about 4 blocks from us. But if she is referring to us, I must refute her claims.

Check-in is not behind a house, but in the Main Lobby of the Prytania Park Hotel. There is an abandoned, boarded up house that sits adjacent to the Main Lobby, and maybe that is what she is referring to.

All web sites and confirmation letters from us directly, or every travel agency & marketing company we partner up with clearly state this, and give the address. It is around the corner, and for those who do not read the confirmation letters when they receive them, we have a sign on the Front Gate that clearly states it.

Secondly, we do not have any paperwork that states “ if you don't like the room there is NO REFUND!! “. A hotel in New Orleans could never stay in business with a waiver like that. I would like to see such paperwork, as it is hard for me to believe that exists. Our registration cards for all 3 of our hotels are identical and no where on it does it have this disclaimer.

Thirdly, we have 24/7 maintenance, and if a commode overflowed and was unable to be corrected, we would move the guest immediately to another room, and would offer some sort of compensation for their inconvenience. No such call came in or was logged into the Maintenance staff.

Our linens are of high quality but not the quality of a Ritz Carlton or a 5 star hotel, or even your own private home. Not only do all the beds have designer comforter sets, all rooms have down alternative comforters, and an extra fleece blanket for options to their own comfort level.

We offer Security from 6pm to 6am, 7 days a week that monitors all 3 of our hotels, corporate apartments, and 2 retail stores. But do note, this is an urban city area with mixed residential and commercial use. However, some guests who are not used to “big city” living and life are unnerved a bit, with the mixture of the neighborhood, but that is part of the charm of the Lower Garden District to which we reside in. Prytania Street is lined with Security lights from the local power company and all the individual housing security lights that each property has, it is fine to walk around our area at night. However, if a guest is not sure, all they have to do is call the Front Desk and we would be glad to have the Security staff, or any staff member walk over and assist them to the corner to catch the Streetcar.

Dori H Schulman