Aloha eltonj

Mahalo (thank you) for your review and choosing to stay at Uncle Billy’s Kona Bay Hotel. I do apologize for your impression of our hotel during your stay, here at Uncle Billy’s we want all of our guests to enjoy their stay with us and if ever there is an issue or problem please let us know and we’ll work to resolve the issue immediately. I do hope that you notified the front desk of the issues you encountered; in the case that you did not, I’ve notified management of the issues that you mentioned in your review and we’re working to resolve these problems.

The delivery and garbage trucks do arrive in the morning but never as early as 4am; I’m not sure which truck noise you did hear at 4am but thank you for mentioning it in your review. The security guards do use walkie-talkies but these are issued to them by their company and unfortunately we do not have control over the types of radios or earpieces that they use. I am a bit confused however in regard to your reference about the air-conditioning. All of our rooms are air conditioned and the climate controls are located on the wall next to the closet as you enter the room. You didn’t mention whether or not you had difficulty operating the climate controls or if there was a problem with the air conditioning temperature but the front desk certainly would have been able to assist you in either case.

Our restaurant is closed (it was never condemned) however I am unsure of the construction you refer to in the pool area. There hasn’t been any construction around the pool; we do however have tree trimmers that perform maintenance on property and we do cordon off areas where this maintenance is occurring for safety reasons. We do try our best to cause as little inconvenience to our guests as possible but there are times that maintenance is necessary and I do apologize if you were inconvenienced.

I’m sorry to hear that you found the continental breakfast disappointing; most of our guests have nothing but good things to say about the pastries, coffee, juice, tea, and locally grown papaya.

Once again I am sorry that you did not enjoy your stay with us; at Uncle Billy’s we do pride ourselves on our spirit of aloha and we do everything we can to ensure that our guests have an enjoyable stay and it looks like we fell short.

I thank you again for your review and if you would like to provide any input/feedback on your experience I encourage you to email us at reservations@unclebilly.com.

Mahalo Nui Loa (Thank You Very Much),

Aaron Whiting
Reservations Manager
Uncle Billy’s Hilo Bay & Kona Bay Hotels

Aloha crawley20

Mahalo (thank you) for your review and choosing to stay with us at Uncle Billy’s Kona Bay.
I’m so glad to hear that you enjoyed your stay with us; as you mentioned in your review we do offer great amenities at a fraction of what you’d pay at the big resorts and we don’t charge any hidden/resort fees. There’s a lot to see and do in Kona and Uncle Billy’s Kona Bay is centrally located right in town. It just goes to show that you don’t have to spend a lot of money to have a great vacation and build awesome memories.

Thank you again for choosing to stay with us and we hope to see you again in the future!

Mahalo Nui Loa (Thank You Very Much),

Aaron Whiting
Reservations Manager
Uncle Billy’s Hilo Bay & Kona Bay Hotels

Aloha 4Venetia

Mahalo (thank you) for your review and choosing to stay with us at Uncle Billy’s Kona Bay. I’m happy to hear that you enjoyed your “staycation” in sunny Kailua-Kona. It’s like I always say, our employees are a valued asset and I will certainly pass on your kudos to them. And as you mentioned in your review, we are centrally located in the heart of Kailua-Kona and close to everything.

Thank you again for choosing to stay with us and we hope to see you again the next time you’re over on the Kona side of the island!

Mahalo Nui Loa (Thank You Very Much),

Aaron Whiting
Reservations Manager
Uncle Billy’s Hilo Bay & Kona Bay Hotels

Aloha gummybeary

Mahalo (thank you) for your review and choosing to stay with us at Uncle Billy’s Kona Bay.
I’m happy to hear that you did enjoy your stay and took advantage of our many free amenities that we have to offer. We want all of our guests to enjoy their time with us and as always our friendly staff is on hand to offer information about our beautiful island. We do charge for parking in Kona; however this is to ensure our parking lot is patrolled and secure for our guests. I do hope that you mentioned the slow drain in your room to our front desk; I’ve made our maintenance staff aware as well so that they can resolve this issue.

Thank you again for choosing to stay with us and we hope to see you again in the future!

Mahalo Nui Loa (Thank You Very Much),

Aaron Whiting
Reservations Manager
Uncle Billy’s Hilo Bay & Kona Bay Hotels