This guest couple was trouble--and we knew it. The lady "knew everything" about coffee, took the free 90 min. tour I offer for free but interrupted constantly--which makes things hard for the presenter and the group. On another review page, she hurled actual personal insults at us (she must have known this page does not allow that). The reference to "our rules" appears several times over the last 7 years of reviews. We give a 5 min. orientation upon arrival of guests. We include the quality of our drinking water, location of laundry facilities, light switches, fridge and such. The only "rules" are clearly stated on the page and anyone who makes a reservation has pledged to have read and accepted them: no smoking, no street shoes in the house (that's VERY common in Hawaii). Conceivably listening to 5 minutes of explanations is too much for some travelers, especially if they arrive already exhausted or grumpy. The "expectations" we have of our guests are absolutely minimal and are based on providing comfort for all other guests (such as no laundry after 8PM). Yes, there are 4 guest rooms and 4 sets of tables and chairs on our ocean view lanai DIRECTLY outside the respective rooms. If this lady took exception to using her own area, she had little respect for the privacy of other guests who might want to utilize their lanai set-up, but would find it occupied. Many of our guests chose to have communal tables (we help them push them together), but that's based on mutual wishes among guests. Everyone knows that there are no restrictions on roaming the farm and looking at the coffee plant. This lady is just plain mean and showed it. A couple of times my ethnicity has been enough to trigger a negative reaction, and prejudice is always hurtful. We expected that she would attempt to do as much harm as possible to our excellent reputation, but there is little we can do about that. Thankfully, such guests are extremely rare: please compare our overall review scores.
Mahalo!