Thank you for taking the time to tell us about your stay at our hotel. We are very sorry to learn you may think one of our employees was involved in any wrongdoing with your personal information. We place all our employees into a thorough training program and upholding guest privacy is one of our top priorities at all times. We would like to note that our room key card making machine is located to the right of our front desk and not in your view, so it appears there may have been a misunderstanding, as the guest keys were being made for your room. All of our front desk staff must swipe the guest credit card onto our computers when possible, and our computer systems are very safe and secure, as only the last four numbers of a guest's credit card can be displayed.

So far, our internal investigation has revealed no wrong has been done after repeated questioning to our employees. We are continuing to research this matter and if any wrongdoing is found, we will take the appropiate action. We expect all our employees to maintain the highest level of guest service and privacy at all times, and we only retain those that meet our expectations. Again, we are very sorry if there was any confusion during the check in process, and we will hold a meeting with all our front desk staff to ensure proper check in procedures are being followed at all times.

Thank you for taking the time to tell us about your stay at our hotel. We are sorry for any inconvenience you experienced at our property. We accommodate many guests each evening, and the principal goal of our hotel is to provide excellent service to each at a reasonable price. And, because our success is measured by how our guests evaluate our accommodations and services, We want you to know that the comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. We take pride in our hotel, and do our best to prevent problems from reoccurring.

It is not true that our management team is the way you describe. Simply calling us names does not indicate you had any real problems during your stay, but perhaps with just us as people, which is very unfortunate. If there were any issues you had during your particular stay that were brought to our attention, our staff would have done their best to make your stay more enjoyable. We are sorry that our free deluxe continental breakfast did not meet your particular needs. We do serve a variety of items that most people are accustomed to having for breakfast. Unfortunately, we may not be able serve the exact same breakfast you may have at home everyday, as we have to meet strict hotel franchise requirements on what we are allowed to serve for breakfast, as with most hotels.

--David