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“Me estafaron y encima fueron unos mal educados” 1 de 5 estrellas
Opinión sobre Nalu Surf School & Shop

Nalu Surf School & Shop
300 meters north of the crossroads, Santa Teresa 0001, Costa Rica
506 26400391
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1 opinión
“Me estafaron y encima fueron unos mal educados”
1 de 5 estrellas Opinión escrita el 3 mayo 2012 mediante dispositivo móvil

A parte de tratarnos con una absoluta falta de respeto nos estafaron.. No se lo recomiendo a nadie.

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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Nalusurfschool, Owner en Nalu Surf School & Shop, respondió a esta opinión, 11 mayo 2012
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In response to you and your boyfreinds negative review of my shop. I'd like to make clear a few points.
18th April you purchased a 6'6 Cape Surf Fish for $240
As a discount I gave you a new leash $28 and a bar of wax $3 ....a total of $31 off .A good discount.

With all boards I sell new and used there are no guarantes or promises to exchange or get your money back, nor did you ask this when you purchased the board, if you did ask I would have told you that I could exchange for a board of lesser value , ALSO.. depending on the board you want as some boards on sale are not mine they are on consignment !!! But if someone is unsatisfied I will always try to work something out to get them on the right board.

One or two days later you came back unhappy with the board wanting to exchange the board for a 6'2 Wooster $230. Unfortunatley that was a friends board I was selling and that was the minimum price non negociable I was selling that board as a favor , no money for the shop. If it was my board it probably wouldn't have been a problem to change
Also I had already paid the guy a comission for the sale of the board $20
So the best deal I could offer you without losing money was
$240 the board - leash & wax $31 - comission $20 = $189
the other board was $230 so the difference $40 was what I needed to not lose in the board exchange.

You seemed to be pretty angry when you talked with me the phone and I was trying to explain this when the battery on my cell phone went flat.... . I called back from my house 10 mins later but you had already left... so I hope you didn't think I hang up on you.....the guy in the shop said you took a card and would call me back but I never hard from you again. If you had I'm sure we could've worked something out perhaps with another board

I run a very respectable business and I do NOT do deals to rip people off, nor did I in your case.
But because it is a business and I pay taxes , staff wages , medical insurance business liscences etc...... every transaction with a board buy , sell , trade exchange I try not to lose money!!!!

Hope this clears things up a bit and sorry you left before we could work something out
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Paquera, Costa Rica
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4 opiniones
“el mejor lugar para aprender surf”
5 de 5 estrellas Opinión escrita el 30 marzo 2012

muy buen servicio, muy profesionales, gran variedad de equipo

Visitado el marzo de 2012
¿Ha sido útil esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.

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