As our guest house is small and the reviewer gave their location as Swansea I am able to easily identify them. I find their rather negative review surprising as when they departed they commented on how much they enjoyed their stay, would stay again if in the area and would recommend. As they say in Yorkshire 'there's nowt so queer as folks'.
The reviewer failed to explain that the cost of £75 related to en suite rooms for a one night Saturday stay which would be comparable with similar standard B & B's in the area. We discount by £5 for a two night stay with further discounts for three nights or more.
There were toiletries provided, however in this room they are not placed in the shower room, but on the vanity unit next to the shower room door and obviously not noticed.
Their comment that the decor was dated I am guessing relates to our large dining room with Victorian mahogany dining table, their taste obviously differs from ours. However the bathroom in one of the rooms they stayed has recently been refurbished with a modern white suite which they failed to include in their general assessment of 'dated'.
Not sure what their expectations of breakfast were other comments are very complimentray. We offer a wide choice including traditional, vegetarian, choice of omelettes, 3 fish choices, our breakfast menu is on our website.
Overall there opinion differs widely from every other review we've had, at least 50% of our UK business is repeat , we have one family who have been coming for over 12 years! We are constantly driving our standards up, I can only say this person takes a lot of pleasing!