Dear Sir-Madam,

Thank you for your comments and know that since your review in 2009 many things that you mention have changed and we are all the time working and doing our best towards meeting the high standards that our clients have from the hotel.

You had booked one of the best rooms in our hotel.

- The sinks where taken out of the bathrooms in that room because it can accomodate a large number of people (up to 7) and it is more convenient when more people can use different facilities at the same time, e.g. one friend having a shower while one girl of the company taking her time at the mirror or washing hands. Up till now we had no problem at all with water anywhere different than the sink but in any case the rooms are cleaned daily so much fuss in the rooms is avoided.

- Regarding the shower, the water in the bathroom (in few rooms) was not from the door isolation but from the side in some places where the shower cabin and the wall did not match perfectly and we took care of it with silicone that prevents the water leaking from the shower.

- All doors and beds are constantly taken care of in order to be in the best shape possible while some of them who were problematic have been completely changed.

-Sound isolation is a matter that toubled us a lot but we have taken specific measures that has reduced it a considerably (sound isolation on new rooms, new glass doors etc) and we are constantly looking for ways to upgrade it further e.g. carpet on the stairs that has been ordered for this year, new doors with sound isolation inside the hotel etc.

- Although it rarely rains in Agia galini in summer months, we have taken extra care in cleaning thorougly the drainage pipes every year so that we do not face that problem any more and no water remains at the balcony.

- The curtain cornices have been strenghthen and there is no possibility for them to fall unless someone hangs on it.

- The pool is a bit small due to the very limited space that the hotel has and because of the fact that it was build during the renovation and did not existed in the original construction. Nevertheless until now it covers the needs of a small hotel like ours.

-There were some problems with the wifi at the time that where fixed and it works perfectly at any part of the hotel including inside the rooms as all of the clients that followed can assure. Still we are very sorry for the inconvenience but it was something only a technician could fix.

- Our hotel is too small to have a restaurant but there are many nice restaurants nearby (2 minutes on foot) that offer a great variety of quality meals in very good prices. At the hotel there is a small bar working that offers coffees, refreshments, some sandwitches and drinks that a typical hotel bar has. There is not someone in it all the time but all someone has to do is ring the reception bell in order to be served immediatelly. There are price lists printed at the moment so that the clients know that the bar works and what it is offering.

- The breakfast hours have changed from 8 to 10 in the morning and the variety of the breakfast has greatly improved along with the quantity that leaves no client disatisfied and is considered one of the best breakfast buffets in Agia Galini at the moment.

- The personel is the family that owns the hotel along with 2-3 persons that work in the hotel and even though they are not the best personel a hotel can have, they are doing their best, they try to learn and get better every year, they pay special attention to their work because it is part of their life and they are proud of continuing a bussiness that was started from their father 20 years ago and manages to remain one of the best choises for staying in this small village.
We are doing our best to take care of things immediatelly and solve situations that arise in the best way and as soon as possible, but since we are away from the big cities of the island (1 hour from Rethymno and Heraklion) something that is considered easy and quick to be taken care of in the cities (e.g. fixing the wireless) could take more in this small village until the technician arrives and this does not mean that we do not take immediate attention to things we can take care of ourselves or that our attitude is in any way disrespectful to the people that choose our hotel for their vacation.

In conclusion, we are very sorry that your stay in the hotel was not as you imagined, as you see from the answer we are always taking into consideration the guests problems and proposals and we solve every matter as soon as possible according to the difficulty of each solution.

That is why we have also printed questionairs so that the clients can make their comments for the improvement of the hotel directly to the management and we take extra attention to their needs in order to be satisfied.

We are always glad to see our old clients back and to show that we have seen the mistakes or the deficiences our hotel might have and that we keep constantly improving our facilities and services.

Michalis Christoforakis
Palazzo Greco Manager