Dear Guest,

We would like to thank you for your kind review. We appreciate you sharing your experience at Vega Hotel and we look forward to welcoming you again soon.

Best regards!

Dear Sir,

Thank you for your important feedback. We have taken the time to analyze your experience with us and have concluded you have indeed encountered a less receptive management response than needed, where applicable: you should have gotten an alternative for Adornate since the ship cannot exit the harbor when the water level is too low and our colleagues tried to find other available ships in Constanta harbor, but due to the time period (middle of September), there were no other choices. Also, it should be no problem for any member of the personnel to help you with additional chairs and products, so we can understand your complaint and we are sorry for the inconvenience. Nonetheless, there are certain aspects which we feel are not fully understood. Firstly, the indoor furniture from our sky lounge is not for exterior use. I agree with your discontent with the way the information was passed down to you though, if that is the case. Secondly, as you know, your entire mise en place was set up in the restaurant as previously agreed, when you requested to move outside. A large table and mise en place cannot be set up instantly, at least not by our culinary standards, therefore you would have waited too long, not to mention that the food had already been ordered by you at that point. Again, we don’t approve the way you say you have been answered in these situations. As concerns the Oasis Lounge, snacks are not suitable for the location, therefore not on the menu, but you could have previously asked any products when establishing the details of the event with my colleagues. Our top management has instead remembered the aspects which didn’t seem right during your stay here and you have reiterated the fact that each member of our team has to act in accordance to our philosophy and respect for our guests and it is our responsibility and failure if doesn’t happen this way. We assure you we are committed to taking your feedback seriously and we hope you will visit our hotel again in the future.

Kind regards,
Luiza Leseschi

Dear Madam,

Thank you very much for your feedback. We are always glad to hear from our guests. Therefore we appreciate both negative and positive comments. We will certainly pay more attention to the aspects you have mentioned, especially the personnel indicated. We try to make sure exceptional service is provided for each of our guests, hence intensive training is provided for the Front Desk in order to satisfy and possibly exceed expectations. Since you have perceived a less warmer and efficient welcoming, we are sorry for the inconvenience. Our sole purpose is to make you feel most welcomed here.
Thank you for the time taken in order to review your stay with us and also for your gracious comments. We do hope we will have the chance to have you as a guest again in the future.

Kind regards,
Luiza Leseschi