Dear guests,

thank you for your feedback. It’s very important for us, to know, how people experience their stay at Schloss Velden, a Capella Hotel. We are happy, when we receive positive comments and thankful for constructive criticism, because this is a chance for us to improve.
We are really sorry that you had no very warm welcome at our hotel and that the room wasn’t ready at 3:50 pm. Cordiality as well as caring and timely service by our employees are essentially and have top priority!

As you’ve mentioned, a sports car festival took place during your stay at Velden – so there have been many people and cars in the streets and – regrettably – accompanied by some noise.
In future we will point out this fact more than we do it now when our Personal Assistants make their pre-arrival-call!

Referring to your notes in respect of our interior: The exclusive marble at our lobby indeed looks dark and maybe doesn’t meet everyone’s taste.
The furniture of the rooms isn’t the typically Austrian style, it’s more international, but in return our hospitality and some culinary delicacies are regional.
We would be glad, to get the possibility, to welcome you at Schloss Velden, a Capella Hotel, once again and to convince you, that the hotel and the region around the lake are worthwhile to enjoy a pleasant stay with us.

If you want to get in touch with us, please feel free to contact us via info.velden@capellahotels.com at any time!


Michael Sternig
General Manager