Dear Sir,
we regret for the bad impression you had in our relais, but honestly most part of the things you reported in your comment is not correct:
- you booked through a web site which is not our official one; on our web site there was an advertising for the closure of the restaurant on monday. The dinner served (but you could choose to have dinner in another restaurant as we suggest you at the reception) was maybe a little poor (well, it was not a restaurant service but a bar one) but you forgot to say that it was for very few euros, and it was with no limit on what you could eat
- in every room we have a directory of services, it is on the desk, and in it you could find listed the room service times and costs, the laundry service, time and costs for SPA etc...
- maybe you did not remember that, not due to us, your reserervation did not arrive from the web site you used to reserve: for this reason you've been upgraded in a superior room with no additional cost and with a free entrance to our SPA
- at least, our restaurant is one of the best in Apulia, mentioned by most of international wine and food guides, maybe the course ordered by your husband was not good, and it may happen, but a so bad judgement ("barely acceptable") is really inappropriate.

Anyway, we have some rating forms you can fill in and give to the reception: we're always ready to take suggestions from our guests, beacuse we know it is the best way to make them happy about us. We hope that if there will be another chance to have you here as our guests, you could refer directly to us and not through a pc screen.
Regards.