When we checked you out, you both said what a lovely place we had and your friend added that he would like to turn with a group of fellow Masons. I was therefore so surprised to read your negative review that I phoned you to discuss it. You explained that the strapline There are only Two Rules was a reference to a comedy show and that this was intended to be "humourous" and pointed out that I could do a manage response, so here goes.
Regarding the noise issue. We were chatting in the hall to you both before you went out for about 10 minutes and my exact words to you were: "If you are going to be late back, would you mind coming in quietly as we have other guests?" So it was a polite request, not a "rule".
The only two "rules" you came up against were breakfast and check out times and every accommodation has these. We used to do a later breakfast at weekends but found that guests wanted it earlier, so changed times to suit. We do our best to accommodate people who want a later check out (see previous Trip Advisor comments on this).
In seven years of trading, we have received numerous compliments on our breakfast. You are the only person who has ever complained!
I am truly sorry for checking you into a cold room. I did not intend to imply that the room was cold because you were late. It transpires that the radiator wasn't working to full capacity. This has now been addressed. The TV would have been fixed straight away if you had requested this.
Thank you for saying the room was very clean and inexpensive.