Greek salad is not just a plate of salad leaves. On the contrary, it includes also non-leaf vegetables and other ingredients including cheese, olives etc. and expensive olive oil dressing. We consider the price very attractive (€ 6.90).

Mistakes in orders taken by waiters, although not quite usual in our hotel, can happen in almost any bar and restaurant in the world. We wish to apologise if this happens once or twice during a guest’s stay but this we do not consider as a reason for a guest to call the staff unfriendly. The upload avoids mentioning that wrong items were immediately replaced with the correct ones, with an apology.

The duration of the Happy Hour means exactly what it says. That it lasts only for one hour. Most hotels and bars offer it as, “order one drink and get the same one for free”. In our case, we offer it (for all drinks on the bar list) at 50% discount in order to make it even more attractive to guests who do not want to have two drinks in one hour. Our functions, including Happy Hour, are displayed and very clearly visible outside the lift doors on every floor and the reception area. There is also a display on the bar terrace. On top of that, in all rooms there is a very easy to read list of functions with the Happy Hour clearly visible.

The start and finish times of Happy Hour is computerized so no Happy Hour prices can be applied before or after the Happy Hour. Our investigation showed that, in this case, the order was given 17.15 hrs ie. 15 minutes after the expiry time. Self understood that the staff could not do anything about it (they certainly cannot change the computer programme). The General Manager was not available at that time so that he could fulfill the guests request to see him but, the case was brought to the attention of the Bar/Restaurant Manager who in conjunction with the Reception Manager, Guest Relations Officer and Duty Manager, solved the problem by offering the value back to the guests in the form of free drink vouchers.

It is not unusual in a business with hundreds of staff for, reasons beyond control (ie. illness, casualties, urgent family affairs) to have replacement of staff from one department to the other.

We are really surprised that the Happy Hour experience obliged the guests to post a negative upload and failed to mention any of the hundred other services and standards of the hotel. We would like to thank the uploader for the nice comments about our cleaning staff.