I am sorry to learn that the above guest did not find some of our 'male' staff polite or attentive enough. Our staff is an important part of our hotel, and most of them have been here for years. We do have a couple of new employees who are recent graduates of hotel school and perhaps need to gain more experience. However, they have been selected on the basis of their motivation, personal attitude and predisposition for the hospitality industry. If their service was not up to standards, I apologize on their behalf and I assure that any particular training needs will be addressed.

Regarding people/males in Vicenza, I must strongly disagree with your statement. Being American myself (I have dual Italian/American citizenship, carry an American passport and have completed my education in the States), I have never encountered any form of discrimination. We at Villa Michelangelo enjoy excellent relations with our American clientele. There is indeed an ‘extremist fringe’ of Vicentians who oppose the development of the American base here, but it is a small percentage of the population, mostly political activists of the far left. The grand majority benefit from the presence of Americans here and have amicable relationships with them.

Regarding the condition of our iron, I would like to reassure guests travelling to our hotel that it has been replaced. Its appearance was due to the fact that the anti-adherent film on the aluminium slab had worn out, and the spray starch attached itself to the surface with the heat. As soon as our staff noticed this, the iron was removed and replaced with a new one. This must have happened over the course of the above guest’s stay, which is unfortunate.

Nevertheless, we appreciate the comments of this guest as it helps us improve our service. As we receive many letters of compliments we invite clients who appreciated their stay with us to share their comments also on this web site in recognition of the profound efforts, commitment and passion displayed daily by the staff of Villa Michelangelo towards the well-being of our guests.

Pietro Rusconi
General Manager