Dear Curtis G, Thank you for sharing your opinion on our 8-day escorted tour, we will certainly use it to improve our services. I would like to personally apologize for the inconveniences you experienced at the hotel. We have already spoken with the hotel director so that such a situation is not repeated. However, regarding your comments on the missing information I would like to point out that we do send the relevant details to our customers (or their travel agencies) so they have all the necessary information with them. We also leave a copy on the customer’s hotel just in case they cannot bring it for some reason. I am afraid we cannot provide arrival assistance on our regular tours since all our clients arrive on different times and flights. The stops on the tour are organized as such because of operational reasons, so the timings are met in order to complete the scheduled itinerary as best as possible. More particularly, the stop at the craftsman shop is held because it is where the customers get to see and learn about the typical crafts made only in Toledo. It is completely on the customers to choose if they want to make any purchases at the same, since the visit it is actually focused on the importance of the products as a part of Toledo’s culture. I do hope to see you again in our of our tours. Best regards, Edgar W