Dear 55jra, Thank you very much for participating in our afternoon excursion to the Rhine Falls and the medieval village of Stein am Rhein! We are sorry to hear that you were uncomfortable with the temperatures aboard the bus. While we would have greatly appreciated it if you had addressed your concerns on tour, we will certainly follow up your feedback with your tour guide to avoid similar incidents in the future. We regret to hear that you felt that the tour was not worth the money and hope that you still enjoyed a great stay in Zurich. Best regards, Your Best of Switzerland Tours Team

Dear F9533OObiancaf, thanks for your submitted review - we were very surprised to read your comments, since you seemed to be more understanding on the day of your tour. There was a mistake from our side when you were doing the check-in, which led to you boarding the wrong bus. Your originally booked tour (to the Rhine Falls & Stein am Rhein) departs only shortly after 1 pm, which is the main departure time for various city tours, which must have led to the confusion. We sincerely apologise that you were not able to enjoy the tour that you have paid for. Since it was a clear mistake from our side, we confirmed that you would get a full refund for your booking. We have had the chance to talk to both our tour check-in staff and tour guide to let them know your comments. Our guide of the city tour, that you were mistakingly on, simply reminded all parents (not only you) to try to keep their children calm in a friendly manner. On a tour with around 40 participants this is by no means out of disrespect to any parents or children, but much more to make sure that all of the other guests can understand the tour guide, her narratives and instructions. Like mentioned before, the refund for your tour was already initiated on the day of your tour and will hopefully together with the free city tour that you got compensate for the unfortunate mistake. We hope that you enjoyed your stay in Switzerland and remain with best regards,