Hi Nathalia I can certainly understand your disappointment not being able to experience the reef as you had expected. Unfortunately, at this time of year in the tropics the weather can vary greatly from hour to hour, and can be disruptive to our operation at times. You were scheduled to fly at 9am this morning, and unfortunately due to the rain we had to reschedule at short notice in the interest of passenger comfort and safety. Our aim is always to provide guests with the best experience possible and the cancellation of a flight is not something that we take lightly. We, like our customers, want all flights to proceed, however the duty of care for our passengers, Pilots and Crew are at the forefront of every decision that we make, and it was deemed necessary to proceed with the cancellation of the flight. Whilst the weather looked sun and blue sky at our Heliport where you were due to fly from, it was not the same out on the Reef, where there were rough seas and rain squalls associated with a weather system moving across the far north of Australia. Our team did investigate all options prior to cancelling your flight, and offered an alternative day due to not being able to fly out to the Reef today due to the weather, however, as you booked this tour on your final day in Cairns this was not an option for you; so a full refund was provided. Our customers are extremely important to us, and I am really sorry that on this occasion that we have been unable to proceed with the flight. Kind regards Kel

Hi Chris I agree, it is a perfect way to see the reef for those who are on limited time, or are unable to do a trip out to the reef by boat. Our team certainly do strive to make every trip memorable, and I adore that you gave your son the front seat, he is very lucky indeed.

This is such a lovely review, and I really loved being able to start my day reading this. Thank you from the bottom of our hearts for taking the time to leave this feedback, it is much appreciated and I will ensure to pass it on. Thanks Kel

Hi Riley, Thank you so much for your incredible feedback. We are so glad that you enjoyed your flight with us, we are certainly blessed with Pilots who are incredibly knowledgeable and passionate about the region. Kind regards Kel

Hi Myree Thank you so much for your lovely feedback, I am so glad to hear that Joyce had such an amazing time on her 96th Birthday flight, and that she was able to experience something new and exciting, given that she was an experienced traveler to the region. Kindest regards Kel

Hi 53cecilys Thank you for submitting your lovely feedback, we always enjoy reading from our customers. Kind regards Kel