Thank you for travelling with Untamed Escapes and for sharing your experience with other travellers. I'm so happy to hear you had a wonderful time unearthing the Nullarbor with Jackson on our 10-day camping adventure. He's a talented guide and an all-around great guy. Camping out in a swag under the stars of the Nullarbor is a uniquely Australian experience which we think everyone should try at least once, and I'm happy to hear you enjoyed it. We hope to welcome you back on another Untamed Escape sometime soon. Until then, travel safely. Best wishes, Hassie Owner | Chief Storyteller Untamed Escapes

Thanks for travelling with Untamed Escapes and for sharing your experience with other travellers. I'm thrilled to hear you had a great time unearthing South Australia and Western Australia with Brendan, Jackson and your fellow travellers. Bringing in the new year under the stars of the Nullarbor is an amazing experience and I'm glad your guides could make it a special experience for you. We'd love to welcome you back on another untamed adventure with us soon. Until then, take care. Hassie Owner | Chief Storyteller Untamed Escapes

Hi Claire @claireIP7839QE My name is Craig Haslam (Hassie), and I am the business owner. Thank you for your review of our 10-day Adelaide to Perth camping tour, and I think you have been more than fair with your comments. I don’t think we have had a similar review in all my years as the owner. The buck stops with me. I felt that Taz could handle the tour with support, but as per your feedback, I was wrong, and your experience with our company was unsatisfactory. And for that, I sincerely apologize. My Operations Manager, Brendan, did respond to your email feedback, but I would like to add some additional information. Although we have been running tours since 2004, this was our first camping tour post-COVID, and personally, I felt like we were starting the business all over again. This is not an excuse; in hindsight, I wish we had advised the passengers that we had a new Guide doing her first tour of the Nullarbor. Pre-COVID, when guides were readily available, guides would not do a trip like the 10-day Adelaide to Perth without having done a famil trip and working with a senior guide to learn the route but also understand what is required to operate camping tours. Unfortunately, as we lost all of our Senior Guides during COVID, we have recruited new Guides. Taz is great, and we are excited by her passion to learn, and we are sure she will develop into a great guide. But the first trip is difficult – for all of us, including me as the business owner. We had our intern, Demi, on board to support Taz, and we naïvely thought that they would be able to help each other, and it seemed all was going OK until the distance of the Nullarbor crossing. Whilst we have an Interpretative Manual for Guide with tour information, the first tour is about handling the journey and the subsequent trips, which is when that local knowledge you have read starts to flow. I regret not considering contacting the passengers to give them pre-tour advice to say that Taz was doing her first trip. To be honest, it never entered my mind as an option. It was more about supporting Taz through the tour with extra human resources (Demi), and in saying that, I personally still do not think we supported Taz well enough on her first trip. We believe that Taz will be a great guide with more training. Our new Operations Manager has recently overhauled our Guides training and induction processes, and since your complaint, we have implemented a new training policy as part of the Guides Training Program to ensure this never happens again. So, thank you for your fair assessment of our tour. As a company and business owner, I take this feedback on board, and we look to improve. I will contact you via phone to discuss the matter further, including compensation to make up for your disappointing experience. Sincerely, Craig "Hassie" Haslam Owner

Thanks for your great five-star review Carina! It sounds you had an incredible time on the Adelaide to Perth Tour with Janner, who we thank our lucky stars for every day. Like all of our guides, he loves what he does and making sure everyone has fun is his mission! And yes, the nature you experience on our tours is like nothing else! Thank you again for jumping on board with Nullarbor Traveller, and we wish you the best on the rest of your travels! Hassie Owner Nullarbor Traveller

Thanks for your great five-star review Kasia! It sounds you had an incredible time on the Adelaide to Perth Tour with Janner. He is certainly an amazing guide, cook, photographer and all-around legend! Thank you again for jumping on board with Nullarbor Traveller, and we wish you the best on the rest of your travels! Hassie Owner Nullarbor Traveller

Thanks for your great five-star review! It sounds you had an incredible time on the Adelaide to Perth Tour with Chris, who we thank our lucky stars for every day. Speaking of stars, how incredible is it rolling out your swag each night and sleeping under them! Thank you again for jumping on board with Nullarbor Traveller, and we wish you the best on the rest of your travels! Hassie Owner Nullarbor Traveller

Thanks for your great five-star review! It sounds you had an incredible time on the Adelaide to Perth Tour with Chris, who we thank our lucky stars for every day. Like all of our guides, he loves what he does and making sure everyone has fun is his mission! Thank you again for jumping on board with Nullarbor Traveller, and we wish you the best on the rest of your travels! Hassie Owner Nullarbor Traveller

Thanks for your great five-star review! It sounds you had an incredible time on the Adelaide to Perth Tour with Chris, who we thank our lucky stars for every day. Like all of our guides, he loves what he does and making sure everyone has fun is his mission! And yes, the nature you experience on our tours is like nothing else! Thank you again for jumping on board with Nullarbor Traveller, and we wish you the best on the rest of your travels! Hassie Owner Nullarbor Traveller

Thanks for your great five-star review, Paula! It sounds you had an incredible time on the Adelaide to Perth Tour with Chris, who we thank our lucky stars for every day. Speaking of stars, how incredible is it rolling out your swag each night and sleeping under them! It's normal to be nervous at first but most people miss there swag once they get back into a bed! Thank you again for jumping on board with Nullarbor Traveller, and we wish you the best on the rest of your travels! Hassie Owner Nullarbor Traveller

Thanks for your great five-star review! It sounds you had an incredible time on the Perth to Adelaide Tour with the legendary Chris. Like all of our guides, he takes good care of passengers, ensuring you the trip of a lifetime! We are glad you appreciated the spectacular destinations as much as we do and you are right, it's business as usual and there is no need to cancel your trip to Australia! Getting out into the wide-open spaces is the best place to be! Thank you again for jumping on board with Nullarbor Traveller, and we wish you the best on the rest of your travels! Hassie Owner Nullarbor Traveller