Thank you for your review, just the ting we need now that we are fighting this pesky COVID-19 virus. To get through we have repurposed some of our staff and vehicles to assist with home food deliveries for our local supermarket. Your guide Gary is just one of our great team who volunteered his services. Quite a change from showing our visitors around our region of NZ but still rewarding for us as a company to be doing some good in these very stressful times. Regards Ian

Thanks for your very positive feedback, its just what we needed given the difficult times we are now facing with tourism almost 100% on hold worldwide for the foreseeable future. Regards Ian

Thanks for your review. On some days we do have to use our 20-24 seater coaches to accommodate the many clients from the larger cruise ships who want to experience our excursions. We do have smaller vehicles for those who want smaller groups but then these are usually on the more expensive tours that for that reason are less popular. We try and balance group size with ticket costs so that we have a range of tour prices to suit. Certainly we do not run the big 50 seater coaches that the official cruise ship tours use. Not been to YNP yet myself so can not comment on how our geothermal sites compare, maybe one day after the global COVID-19 issues are resolved. Regards Ian

Thank you for your kind comments and Gavin at Kiwifruit Country will be pleased also to know you enjoyed the visit to his small family run business, one that we like to support. Regards Ian

Hi Marie, thank you for your very positive review, Garry will be so happy to see that you enjoyed your time on tour with us. Some clients are nervous to book an independent tour [not with the cruise line] but with 20 years of providing shore excursions there is no worry booking direct with us, regards Ian

Thanks for your very positive feedback, our team of guides all try to make your short time with us on tour as good as we can. Regards Ian

Hi, sorry that you found the leg room insufficient but there is not much we can do about the design of the coaches and minibuses we use. We have late model Ford Transit 16 passenger minibuses [none older than 2017] and Japanese ROSA 22 to 24 seat minibuses. Most clients find the travel experience fine and we do not usually travel for more than 45 minutes without taking a break. So given that almost all vehicles in NZ are of this type then we must assume that you will give any tour that you take just 3 stars. Perhaps you should focus more on the positives about the day you had with us, such as the great guide, the stunning scenery, interesting places visits and the great weather we have had here since November, rather than just finding a negative point to moan about. We can also not do anything about clients who are above average height. If this is your situation then maybe a private tour in a nice luxury sedan would have been a better option for you, but that costs a lot more than the $99 NZ you paid. We do have three Rolls Royce cars you perhaps would have been better to book. So sorry it was not 100% for you but we do all try our best to please all our clients. Regards Ian

So pleased you had a great time with Garry. We try and show you as much as we can on our Rotorua Naturally tour without you having to pay big entry fees, so you get to see the real Rotorua. Regards Ian

Pleased you enjoyed Gary's tour recently, we love showing our clients around the stunning scenery of New Zealand. We try and keep a balance on how much info we give. Regards Ian

Thank you for the review, Richard will be happy to know you enjoyed his tour. Regards Ian