We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. We would like the opportunity to investigate your feedback further. Please could you contact me at ota@asnitours.com or call our team at +60196969325? We’ll work with you to resolve this issues as quickly as possible. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our drivers serves every customer. please accept my sincerest apologies on behalf of everyone on the team.

Thank you for taking the time to provide feedback on our Half-Day Kuala Lumpur City Tour. We're sorry to hear that you had a negative experience with the driver and that the tour did not meet your expectations. We apologize for any inconvenience caused by the navigation errors and lack of historical knowledge provided by the driver. We strive to provide our guests with well-informed and experienced guides, and we'll take note of your feedback to ensure that our drivers receive better training and support. We'll work to provide better support for our drivers to ensure that they can effectively communicate with our guests. Once again, we apologize for the inconvenience caused and appreciate your feedback Thank you

Hi,Thank you for your value review. We understand your frustration because of you book the wrong tour with us. This tour we designed for travellers who start tour from kuala Lumpur city centre. Unfortunately you supposed to book Kuala Lumpur Transit or Layover tour from Airport. We was clearly send you messages as well we asked if you can pay additional, where we can pick-up and drop-off from Airport. ( since Airport located at 70KM away / per way) Since you was not agreed, we asked to meet at the our meeting point. Also regarding driver,he have good experience and speak English. Location where we agreed on itinerary was covered. We understand, all the time we cannot make everyone happy and we will do our best for make as much as we can. Our charges are very reasonable for private tour and its not a taxi service, during tour we will bring to all the major sightseeing at kuala lumpur. We recive refund reqwest from you after used our service and still we was accommodate your reqwest and did the partially refund to make you in comfortable zone even, its not a mistake from our side. Next time, before book any tour, please read the itinerary and meeting points to avoid and misunderstand. Again, thank you for your feedback and please feel free to send any your concerns to us on ota@asnitours.com Have a nice day.