Landal Kielder Waterside
Landal Kielder Waterside
4.5
De 0:00 a 23:59
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4.5
471 opiniones
Excelente
264
Muy bien
119
Normal
48
Mala
27
Pésima
13
Colin M
27 contribuciones
oct de 2024 • Familia
Stayed in lodge 38, W/c 21 October.
Myself, wife, mother, 3 kids and dog. An absolutely STUNNING, spacious and (for the most part) well provisioned lodge. If you see this Landal, lodge 38 doesn't have a sieve or scissors :).
We got settled and unpacked and had a lovely first evening enjoying our complimentary prosecco and the massive hot tub. All going well...until we woke up the next morning.
Water all over the floor, the freezer (and our already partially defrosted food from the trip) had perished. I was woken up, already grumpy and had to go to reception (as the in lodge phone also was out of service). Considering we had planned to be mostly self catering, this was a nightmare.
Enter our Hero, Becky!!! A massive asset to the site and a lovely lady. She was extremely apologetic and was immediately on the case. She actually had the repair and cleaning crew back at the lodge before I managed to walk back. Fridge freezer replaced with brand new one. Once done, I popped back to reception and Becky walked me round the on site shop to replace what she could, she then placed a Tesco delivery for the next day with the remaining items that could not be sourced on site and for the trouble, a free evening for the whole family in the HIGHLY recommended restaurant. It was INCREDIBLE people. Really very tasty and amazing staff.
Our Tesco delivery arrived when we were told it would, and everything was perfect after that.
Sometimes things go wrong, but the true testament to outstanding service, is how its managed. Becky, you were a superstar and we were all very grateful.
I cannot say enough nice things about this stunning lodge, the amazing staff, gorgeous location.
We did a few activities for the kids too and they went down a treat.
Hope to see you again next year!
Myself, wife, mother, 3 kids and dog. An absolutely STUNNING, spacious and (for the most part) well provisioned lodge. If you see this Landal, lodge 38 doesn't have a sieve or scissors :).
We got settled and unpacked and had a lovely first evening enjoying our complimentary prosecco and the massive hot tub. All going well...until we woke up the next morning.
Water all over the floor, the freezer (and our already partially defrosted food from the trip) had perished. I was woken up, already grumpy and had to go to reception (as the in lodge phone also was out of service). Considering we had planned to be mostly self catering, this was a nightmare.
Enter our Hero, Becky!!! A massive asset to the site and a lovely lady. She was extremely apologetic and was immediately on the case. She actually had the repair and cleaning crew back at the lodge before I managed to walk back. Fridge freezer replaced with brand new one. Once done, I popped back to reception and Becky walked me round the on site shop to replace what she could, she then placed a Tesco delivery for the next day with the remaining items that could not be sourced on site and for the trouble, a free evening for the whole family in the HIGHLY recommended restaurant. It was INCREDIBLE people. Really very tasty and amazing staff.
Our Tesco delivery arrived when we were told it would, and everything was perfect after that.
Sometimes things go wrong, but the true testament to outstanding service, is how its managed. Becky, you were a superstar and we were all very grateful.
I cannot say enough nice things about this stunning lodge, the amazing staff, gorgeous location.
We did a few activities for the kids too and they went down a treat.
Hope to see you again next year!
Escrita el 26 de octubre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Gayle H
16 contribuciones
oct de 2024 • Familia
Our second visit to this fabulous place. Lodges furnished and cleaned to a high standard. Hot tub maintained daily. The on site shop is great. The staff are the ones that really put this great place above others, nothing is a bother to them they all really do make your stay outstanding. I had an issue with connecting to the wifi but Brandon who works in the restaurant got it sorted for me, he was great so a big thank you as he was so friendly when the 5 of us went to the restaurant, a hard worker, the manager lady in the bar/restaurant was so nice and made us feel really welcome. The food was amazing.
During our stay we done a few activities, our sons loved the crossbows and the rifle shooting, Josh was fabulous really made the activities fun a big thank you. My husband done some cycling during our stay and says some good routes. Our second visit to this great place and won’t be our last.
During our stay we done a few activities, our sons loved the crossbows and the rifle shooting, Josh was fabulous really made the activities fun a big thank you. My husband done some cycling during our stay and says some good routes. Our second visit to this great place and won’t be our last.
Escrita el 18 de octubre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Catharine A
5 contribuciones
oct de 2024 • Familia
Me and my three kids have just returned from a 4 day break at Kielder Waterside. I can't thank you enough for an incredible break. Travelling alone with three children can be hard, but you guys made it wonderful. The activities booked were brilliant and the almost private use of the pool made a mum who worries about their kids annoying others so much more relaxed.
It is rare for "kids eat free" to actually mean that with a 1 adult to 3 kids ratio. But with you...it did. I'm so grateful for that.
Everyone we met during our time with you were so helpful and kind. Your team are such a credit to you. Having worked in hospitality my entire career, I can be a harsh critic. But you guys all nailed it. Every touch point was personalised and friendly....from the "welcome" scrabble, prosecco in the lodge, unexpected play station, dvd hire. The list goes on and on.
Everyone was significant in making our stay magical, but I wanted to give a very special shout out to Brandon and Joanne. Your kindness to me and my children made our stay.
We can't wait to come back.
Kind regards,
Catharine Anderson (Lodge 19, 14th - 18th October).
It is rare for "kids eat free" to actually mean that with a 1 adult to 3 kids ratio. But with you...it did. I'm so grateful for that.
Everyone we met during our time with you were so helpful and kind. Your team are such a credit to you. Having worked in hospitality my entire career, I can be a harsh critic. But you guys all nailed it. Every touch point was personalised and friendly....from the "welcome" scrabble, prosecco in the lodge, unexpected play station, dvd hire. The list goes on and on.
Everyone was significant in making our stay magical, but I wanted to give a very special shout out to Brandon and Joanne. Your kindness to me and my children made our stay.
We can't wait to come back.
Kind regards,
Catharine Anderson (Lodge 19, 14th - 18th October).
Escrita el 18 de octubre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
bubbles053
Edimburgo, UK186 contribuciones
oct de 2024 • Familia
We stayed Mon to Fri to celebrate our daughters 30th birthday.
5 adults, 8 month old baby & dog
We were all very impressed with the lodge (Willow Platinum BBQ)
Kitchen:-
We liked the little extras provided........
Bubbly
Milk
Bug spray
Marshmallows
Dog treats
Tea, coffee, coffee pods & biscuits
A few dishwasher tablets & washing up liquid.
There was no pizza cutter, no measuring jug, and no small pan.
Our grill pan was too narrow for the oven.
After a call to reception, a new one was delivered....it was too wide!
We gave up & did the best we could to cook breakfast.
No oven trays
Apart from the above, the kitchen was pretty well equipped
Loved the wine fridge!
Loved the instant boiling water, although I feel it should be marked as such, it could be mistaken for hand wash 🫤
Instructions for the washing machine would be good.
The lodge was pretty spacious and was lovely and cosy.
The sofas in the lounge are not great, pretty uncomfortable, and could do with being replaced. This, after all, is marketed as an exclusive lodge finished to the highest standard!
It also smelt pretty bad of wet dogs.
I know it's dog friendly, but an extra payment is made for dogs, and I would have expected this would go to deep cleaning.
Perhaps fabric is not the best.
The 2 double rooms had kingsize beds, which were very comfortable
The showers and bathrooms were clean and a nice touch of a tv above the bath!
Elemis products provided!
The hot tub was fabulous!
Great temperature, very clean, well maintained, although the light in ours didn't work, no big deal.
It was very private, but in our opinion, could benefit from some sort of roof covering. We ate twice at the restaurant and we all thoroughly enjoyed what we had. The staff were all very friendly and efficient and were happy to help with baby requirements. Our bbq hut was fun, a bit novel and perfect for the wet 2 days we had 🫤 disappointed there were no animal skins to sit on, as shown in the pictures! We went to Keilder zip coaster, which was about a mile away. The coaster and archery on the bronze package was £25 if you were not a resident at the trust. It was fun & took just over an hour for 3 of us. In summary, we had a great 4 nights here. The setting is stunning with as much or as little to do as you choose! Hopefully, Kileder will ensure the lodges are kept & maintained to the standard they deserve, such a lovely product. I'm thinking ours was fairly new compared to the others that have received not such good reviews. Time will tell if they are kept to this standard. Would we return? 100% yes!
5 adults, 8 month old baby & dog
We were all very impressed with the lodge (Willow Platinum BBQ)
Kitchen:-
We liked the little extras provided........
Bubbly
Milk
Bug spray
Marshmallows
Dog treats
Tea, coffee, coffee pods & biscuits
A few dishwasher tablets & washing up liquid.
There was no pizza cutter, no measuring jug, and no small pan.
Our grill pan was too narrow for the oven.
After a call to reception, a new one was delivered....it was too wide!
We gave up & did the best we could to cook breakfast.
No oven trays
Apart from the above, the kitchen was pretty well equipped
Loved the wine fridge!
Loved the instant boiling water, although I feel it should be marked as such, it could be mistaken for hand wash 🫤
Instructions for the washing machine would be good.
The lodge was pretty spacious and was lovely and cosy.
The sofas in the lounge are not great, pretty uncomfortable, and could do with being replaced. This, after all, is marketed as an exclusive lodge finished to the highest standard!
It also smelt pretty bad of wet dogs.
I know it's dog friendly, but an extra payment is made for dogs, and I would have expected this would go to deep cleaning.
Perhaps fabric is not the best.
The 2 double rooms had kingsize beds, which were very comfortable
The showers and bathrooms were clean and a nice touch of a tv above the bath!
Elemis products provided!
The hot tub was fabulous!
Great temperature, very clean, well maintained, although the light in ours didn't work, no big deal.
It was very private, but in our opinion, could benefit from some sort of roof covering. We ate twice at the restaurant and we all thoroughly enjoyed what we had. The staff were all very friendly and efficient and were happy to help with baby requirements. Our bbq hut was fun, a bit novel and perfect for the wet 2 days we had 🫤 disappointed there were no animal skins to sit on, as shown in the pictures! We went to Keilder zip coaster, which was about a mile away. The coaster and archery on the bronze package was £25 if you were not a resident at the trust. It was fun & took just over an hour for 3 of us. In summary, we had a great 4 nights here. The setting is stunning with as much or as little to do as you choose! Hopefully, Kileder will ensure the lodges are kept & maintained to the standard they deserve, such a lovely product. I'm thinking ours was fairly new compared to the others that have received not such good reviews. Time will tell if they are kept to this standard. Would we return? 100% yes!
Escrita el 11 de octubre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Karen R
62 contribuciones
sept de 2024 • Parejas
We stayed in lodge 6 . Stunning views would definitely recommend this lodge. We spent so much time in the hot tub looking at the view. The lodge was better than I expected everything you could need. The bed was really comfy. A bottle of proccecco and milk on arrival which was a lovely touch.
The cabin was a bit tired on the outside and our bench outside was rotten so couldn't use it but didn't spoil our week. Would definitely recommend.
The cabin was a bit tired on the outside and our bench outside was rotten so couldn't use it but didn't spoil our week. Would definitely recommend.
Escrita el 22 de septiembre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Liz M
Whitley Bay, UK182 contribuciones
sept de 2024 • Parejas
This was our 5th visit, and, once again, we were not disappointed. Right from the friendly welcome, to the little extras in the lodge, and the friendly 'goodbye' with the offer of coffee to start our journey home.
The days were bright and the clear skies in the evening made this a wonderful, relaxing time.
Every time that I visit I try to find something new, usually a new walk, and you really are spoiled for choice. Having had a bad fall a couple of weeks earlier, my walks were limited, so I decided to try the pool instead. Now I am wondering how, having been so many times I have never done this before. The pool is spotless, as are the changing facilities, with everything that you need.
In the evenings a must is a meal in the restaurant. Not a basic cafe, but something a little special where, once again, the staff are so very friendly and helpful.
I will be back.
The days were bright and the clear skies in the evening made this a wonderful, relaxing time.
Every time that I visit I try to find something new, usually a new walk, and you really are spoiled for choice. Having had a bad fall a couple of weeks earlier, my walks were limited, so I decided to try the pool instead. Now I am wondering how, having been so many times I have never done this before. The pool is spotless, as are the changing facilities, with everything that you need.
In the evenings a must is a meal in the restaurant. Not a basic cafe, but something a little special where, once again, the staff are so very friendly and helpful.
I will be back.
Escrita el 15 de septiembre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Wendy F
Leeds, UK5 contribuciones
ago de 2024 • Familia
What a wonderful place this is! Our lodge was so luxurious and well equipped, and in such a beautiful location among the trees. We had a fabulous hot tub, too. The lake and forest offer endless opportunities for walking, cycling and boating. The staff were efficient and helpful and a special shout out to Brandon in the restaurant for his helpful and friendly advice.
Escrita el 8 de septiembre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
GSRICH
Warrington, UK32 contribuciones
ago de 2024 • Familia
Currently staying at Kielder Waterside and have genuinely thought about leaving early, lodge is small and grubby (all areas worn and uncared for), the kettle was dirty and what looked like blood on the bath mat (see pictures). Maybe you get what you pay for as we stayed in one of the cheaper lodges (Elf Kirk) but for over £1000 you'd expect it to be clean. Turned the cooker on only for the lodge to fill with smoke which ended up with us making a 2 hour round trip to Argos to buy an air fryer! Review is a 3 star as the staff are friendly and we enjoyed the water walkers otherwise this would have been a 1 star review. We've stayed in lodges previously at Sandybrook in Ashbourne which is 10 times cleaner than this place and I would highly recommend.
Escrita el 28 de agosto de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Ann Marie H
13 contribuciones
nov de 2023 • Parejas
We had a lovely stay here last year. We took the dog and he had a great time too. Great walks, lucky to have good weather too. Forrest on the doorstep. Lots of wildlife.
We stayed in Otterburn spa lodge. Was cosy. Small en suite but a larger bathroom. Would go back.
We stayed in Otterburn spa lodge. Was cosy. Small en suite but a larger bathroom. Would go back.
Escrita el 20 de agosto de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Jack G
Maghull, UK33 contribuciones
ago de 2024 • Familia
Overpriced and run down touring site.
Touring pitches require some TLC, weeds growing in most of them. Toilet block is in desperate need of modernisation, not cleaned throughout our 2 night stay and no soap in soap dispensers.
At £45 a night it is massively over priced for what you get which is not a lot. Unable to use any of the on site facilities such as the pool or gym unless you pay, these are for guests staying in lodges only, no mention of this when booking online, made to feel like a 2nd class citizen when visiting reception for touring queires as if you are on a touring pitch you just turn up, find the pitch you booked online and sort yourself out, no wardens etc. We did see some staff but not sure what they were doing other than razzing around at excessive speeds through the touring site getting the electric buggy to drift across the gravel.
Could be such a nice site if some effort was put into getting it up to scratch. We ate in the restauraunt on site which was nice, great service and priced in line with today’s market, play area at the restauraunt and on site is good for the kids.
Some lovely scenery and walks or bikes rides to be had. Site was mostly empty which is surprising for the middle of the summer holidays but it’s not hard to see why. Would not return based on our experience here.
Touring pitches require some TLC, weeds growing in most of them. Toilet block is in desperate need of modernisation, not cleaned throughout our 2 night stay and no soap in soap dispensers.
At £45 a night it is massively over priced for what you get which is not a lot. Unable to use any of the on site facilities such as the pool or gym unless you pay, these are for guests staying in lodges only, no mention of this when booking online, made to feel like a 2nd class citizen when visiting reception for touring queires as if you are on a touring pitch you just turn up, find the pitch you booked online and sort yourself out, no wardens etc. We did see some staff but not sure what they were doing other than razzing around at excessive speeds through the touring site getting the electric buggy to drift across the gravel.
Could be such a nice site if some effort was put into getting it up to scratch. We ate in the restauraunt on site which was nice, great service and priced in line with today’s market, play area at the restauraunt and on site is good for the kids.
Some lovely scenery and walks or bikes rides to be had. Site was mostly empty which is surprising for the middle of the summer holidays but it’s not hard to see why. Would not return based on our experience here.
Escrita el 17 de agosto de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Do all lodges have an allocated parking space next to them?
Escrita el 18 de agosto de 2024
Hello, the website suggests the Landal App - but it doesn't support the park 'yet', how do I check 'extras' like booking things/prices for activities/extras onsite now that ive booked lodge please?
Escrita el 11 de julio de 2023
I'm a bit confused about activities. Obviously you have to pay for things like snorkeling etc but do you have to pay to use the pool/gym.
Are the facilities only for guests staying onsite or can outsiders use them for a fee
Escrita el 25 de abril de 2023
Are there electric car chargers on-site?
Escrita el 21 de marzo de 2022
hi staying at willow platinum bbq soon, states that there is a ps4 does anyone know if there are games controllers and chargers for controller ? thanks in advance
Escrita el 15 de enero de 2022
Craig
Whatstandwell, Reino Unido
Hi
Can you order food to your cabin for the restaurant or cafe?
Escrita el 4 de junio de 2021
Waterside Parks
Reino Unido
Hi, we offer a take-away option to our guests on site. You can call the team to order directly from your lodge phone and they will give you a time to collect.
Escrita el 8 de junio de 2021
Laura R
Halifax, Reino Unido
Hello, I just wondered if there is a little welcome pack when you arrive with washing up liquid, some milk etc? Just trying to work out what we need to pack for the week.
Thanks!
Escrita el 22 de abril de 2021
Waterside Parks
Reino Unido
Hi Laura, there is yes! In our lodges, we provide 1 pint of semi skimmed milk, washing up liquid, sponge and a cloth, 3x dishwasher tablets and bin liners. We also provide all bedding, bath towels and tea-towels. See you soon, Mel
Escrita el 23 de abril de 2021
Does anyone know if in the spa lodges you can connect to Netflix etc on the TVs or PlayStation?
Escrita el 11 de octubre de 2020
Landal Kielder Waterside
Kielder, Reino Unido
Hello, Wi-Fi is included in our Woodland lodges. It is not a strong enough connection to access Netflix unfortunately due to our forest location.
Escrita el 6 de noviembre de 2020
Hi can anyone who has just recently been tell me if the site is using cash or card or both for things onsite like restaurant and activities please
Escrita el 22 de agosto de 2020
Landal Kielder Waterside
Kielder, Reino Unido
Hi, you are able to use both cash and card on site.
Escrita el 21 de septiembre de 2020
Has anyone stayed in Falstone Spa lodge number 11 ? Feedback would be most welcome
Escrita el 7 de agosto de 2020
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