Hello, thanks for writing. Key questions for your cruise customer service before booking with us would be:
- off board time? (you dock at 7am, however, at what time you can be ready to go, already on land?)
- all aboard time? Ships may depart at 3:00 pm, however, at whta time is the latest call for embarkation?
MORE TO KNOW
• MEETING TIME: 8:00 (Or earlier. If you decide to book, please be sure to inform your cruise concierge desk that you need to get off board on the first wave.)
-The morning of the activity, We need to ask you to communicate with us to 787 900 7755 as soon as your cruise docks, to confirm your disembarkation time.
• MEETING PLACE: The quickest way to meet us in order to avoid the busy traffic and congestion at the pier due to the numerous tour buses, is taking a cab to our meeting place: do not worry, we will issue you a FULL cash refund for cab expenses.
Taxis are lined up, along the pier, accessible.
The cab should take you to our departure place, Plaza Las Americas Mall, outside the mall, by PF Chang restaurant, where you will meet our Guide and join our transfer. On the way back, we will drop you off at your pier on time.
Plaza Las Américas mall is just 7 minutes away from the port, on our way to the natural reserve.
ADDRESS: Plaza las Américas Mall, OUTSIDE THE MALL,at the parking lot, by PF Chang.
#525 Franklin Delano Roosevelt Ave., East Entrance, Hato Rey, San Juan
RETURNING TIME
2:30 pm
INCLUSIONS
- Transportation from meeting place: Plaza las Américas Mall, and back to the pier
- State of the art gear. (life jackets, helmets, knee pads, first aid kits, dry bags, headlamps as needed)
- Deli sandwich for lunch
- Bottled water / hydration drinks
- Cold drinks and chips after the adventure
- Facilities at our small mountain cottage
- Knowledgeable Guides, certified in wilderness first aid, vertical techniques, swift water rescue & cave rescue.
- Photos that will be sent to you in the next few days after your experience
EXCLUSIONS
• Gratuity.
WHAT TO WEAR
You will be getting wet; that is why we recommend cloth made of synthetic material.
Shoes
Sneakers, closed-toed outdoors shoes, light hiking boots.
Water shoes or five-fingers? Their soles are too soft and they don't protect your feet from the rough terrain.
Cloth
Top:
comfortable top, lightweight & breathable made of synthetic-quick dry material.
Bottom:
-light hiking pants
-ladies may wear bathing suit as a first layer, then 'leggings' or sports pants on top.
-gentleman may wear swim trunks
-also bike pants, light gym sports pant
WHAT TO BRING
__change of clothes, including shoes, and towel. That, will remain at Explora's facilities.
__any personal medications if needed
__waterproof camera
NOTE
• You must fill out EXPLORA MEDICAL FORM. You must be in good health to participate in EXPLORA’s activities. For their own safety, woman that are pregnant cannot participate, neither those participants who had recent surgeries or have serious heart condition, respiratory system conditions, or back injuries; epilepsy, etc. If you have any questions concerning your health, please call EXPLORA 787.900.7755.
• You must also sign EXPLORA'S WAIVER AND LIABILITY RELEASE FORM. Participants under 21 years old will need a legal guardian to sign EXPLORA'S WAIVER AND LIABILITY RELEASE FORM
• EXPLORA, Inc. reserves the right to cancel the trip due to adverse weather conditions. You will be notified through a message at this platform and also in a text to the contact number provided.
In case of cancellation due to severe weather, you may get a full refund.
If you plan to spend additional time in Puerto Rico as part of your itinerary, you may re-schedule your experience. Contact us for further information at 787 900 7755.
• You may cancel your adventure free of charge 24 hours in advance. From 24 hours before activity, 50% of total fee will be charged. Less than 24 hours’ notice or no show: full charge will apply.
I hope this helped.
Any more questions, feel free to contact us,
787 900 7755
Best,
Mimi Ortiz
Explora
