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sept. de 2019 • Parejas
Arranged a pick up from the airport to our apartment in Toronto. When we booked we where told that there would be someone waiting at the terminal for us. Even though we confirmed our flight number when we booked, when they called and when they text the driver still did not have the correct flight number. When we arrived we couldn’t use our phones to check where the driver was only for the fact that the airport had WiFi we logged on to check where he was to receive a message to say we had to text him when we got there. We only waited about 20 minutes but it was very frustrating as there was a clear lack of communication and it was late after a long day of travelling. We also would have struggled if we hadn't thought/been able to log onto the WiFi.
Escrita el 23 de septiembre de 2019
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
Dear Customer, we are very sorry for the faced inconvenience and the delay. It is on us and we promise it won't happen again. Hope you will give us a second chance. Have a great day!
Escrita el 24 de septiembre de 2019
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC.