Hello, Thank you for your feedback, we appreciate it as we are always striving to give a better service. Our All inclusive system includes; Free open buffet fast food from 12:00 to 14:30 includes variety of choices which are Chicken Nuggets, Hamburger, Sausages, Spaghetti, French Fries also some cold appetizers and different variety of Salads. Our Free Soft Drinks Services is from 10:00 to 16:30 (All day) includes Soft Drinks, Fruit Juices, Water, Coffee and Tea. As you wrote rapid (Artificial Rafting) was under reparation on that period because of a high water leakage problem and this is just one activity that is not operating other than that our park was fully operating. Which are 24 water slides, Wave Pool operating 3 times a day, Bungee Jumping, Kids Animation Pool, 2 swimming Pools also lots of free space and beautiful views for relaxing. We are sorry for your unpleasant experience. We hope to give you a better overall service next time.

Hello, Thank you for your feedback, we appreciate it as we are always striving to give a better service. All the necessary security measures have been taken in our Aqua Park. All of our slides are certified and maintained annually by the authorized companies. In all slides and pools, there are lifeguards on duty to minimize the accidents. Furthermore, Our Aqua Park passes with the success from the security audits carried out by Ministry of Tourism and TUİ Company and various tour companies like Tui. We are glad to hear that you were happy with the free drinks service We are sorry for your unpleasant experience. We hope to give you a better overall service next time.

Hello, Thank you for your feedback, we appreciate it as we are always striving to give a better service. We are offering free open buffet fast food from 12:00 to 14:30 includes variety of choices which are Chicken Nuggets, Hamburger, Sausages, Spaghetti, French Fries also some cold appetizers and different variety of Salads. Sorry to hear that you found the food service bland and tasteless. Most of our guests are very happy with our food service and taste may vary from person to person We have 18 lifeguards working at the aquapark; top of the slides, end of the slides and near the pools for the safety of our guests. We are happy to hear that you did not injure yourself after falling out of the ring. We are happy to hear that you like the views from the aquapark and hope to give you a better overall service next time.

Hello, Thank you for your feedback, we appreciate it as we are always striving to give a better service. All the necessary security measures have been taken in our Aqua Park. All of our slides are certified and maintained annually by the authorized companies. In all slides and pools, there are lifeguards on duty to minimize the accidents. There are automatic dosing pumps in order to minimize chemical usage and pollution in our pools. Furthermore, Our Aqua Park passes with the success from the security audits carried out by Ministry of Tourism and TUİ Company and various tour companies like Tui. We are sorry for your unpleasant experience. We hope to give you a better overall service next time.

Hello, We are so happy for the pleasant experience you had at our park and we are happy to hear that you like our park in general. We hope to give you a same or better overall service next time.

Hello, Thank you for your feedback, we appreciate it as we are always striving to give a better service. We have around 650 sunbeds in our Aquapark. Most of them are around the pools (Activity Pool, Disco Pool, Wave Pool and Kids animation Pool) and the rest of them are around the main slides area. We have 130 floating rings for daily use and only 4 of our slides are with rings. So, we keep 32 rings per slide available at any given time. We have 21 Lifeguards working at Waterplanet. We are trying to get people to wait, to share rings or not to occupy sunbeds when needed but during the high season, this becomes harder to do with many guests. Once more we are sorry for the unpleasant experience you had at our park and we are happy to hear that you like our food service. We hope to give you a better overall service next time.

Hello We are sad to hear about your unpleasant experience at our water park. We have 4 kids slides at the main slides area for the kids between 6 to 10 years of age and also 4 slides at Kids Animation Pool for the kids between 3 to 7 years of age. Children over 7 are allowed to use the main slides if they are within our height and weight regulations. Our aquapark is open since 23th of April this season and since then we didn’t have any slide closed for a day during the slides operating schedule (10:00-16:30) The changing rooms are controlled by our cleaning staff and if there is something wrong with showers, toilets etc. they report to our Technical staff and they are taken care immediately. As I have personally checked, there are no broken shower and no issues have been reported to our Technical Department as well. We have extra water tanks in case there is a problem with the city water supply. This city water supply shortage happened and it was within minutes our reserves started the steady supply of water. We are sorry to hear about the men who walked into ladies changing rooms, if this was one of our stuff please let us know. Once more, we are sorry for your unpleasant experience. We hope to give you a better overall service next time.