Harrah's Cherokee Casino Resort
Harrah's Cherokee Casino Resort
Harrah's Cherokee Casino Resort
3.5
De 0:00 a 23:59
Lunes
0:00 - 23:59
Martes
0:00 - 23:59
Miércoles
0:00 - 23:59
Jueves
0:00 - 23:59
Viernes
0:00 - 23:59
Sábado
0:00 - 23:59
Domingo
0:00 - 23:59
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Duración: Más de 3 horas
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3.5
132 opiniones
Excelente
54
Muy bien
30
Normal
18
Mala
16
Pésima
14
Gemini R
Lawrenceville2 contribuciones
dic de 2024 • En solitario
New Years eve, I visited Harrah's Cherokee. Which i wouldn't recommend to any POC. I was denied a scooter because of my race, diamond elite player status. I was given conflicting info about a list to have your name added. The management told me, " they didn't like my tone" Their tone was nasty, condescending, and egotistical. When the Guest relations manager called me back. I never got an apology for the behavior of their executive Casio host. I was reprimanded and told my behavior was aggressive from watching the incident but never hearing audio. I didn't know talking with your hands was "aggressive". Then again, that's how certain groups of people gaslight others. All the while his employee used aggressive hand movements towards me. I've been playing at machines and white players, asain players are sitting right next to me. The casino host will come over and greet them. Never saying anything to me. It's happened on more than more occasions. Ruth Chris incident two days before Christmas. I was told my mother couldn't sit at the bar after I got her a seat from someone who got up. The white bar tender said, "we couldn't sit down because two white people", who were off to the side was waiting to sit down. Since when is there a line to for seat assignment at a bar. I've been denied rooms with my high player status only to get harassed by security in the parking lot trying to take a nap in my car not bothering anyone I dislike this property so much. They charge you $13 for a alcohol drink. No free drinks. Lots of walking from hotel just to get to casino floor. They rarely give away gifts like other Cesar's properties. They only have the multipler tier score 2x a year. If you're not a Seven Star player. They treat all Diamond elite, Diamond Plus, Diamond, Platinum, and gold guests like your nothing, even tho, you're spending a lot of money to reach Diamond Elite Status The Hotel rooms are nasty and dirty. I recently stayed in a room that look like it had blood stains on the carpet. It was some trash in trash can when I checked in. Someone from housekeeping entered my room without permission and threw things on the floor in the bathroom. Again, nothing was done. Let's talk about the overpriced price at Gordon Ramsey's restaurants up there. $22 for a thin tiny pizza. $16 for red velvet cupcakes. $19 for the fish. Selu Gardens food is disgusting and made me vomit. $24 for breakfast buffet. $7 for an orange juice that's not fresh squeezed. You need reservations for that Nasty food at Brio, Ruth Chris, and Guy's restaurant. If you want to be disregarded, disrespected by hotel reservations, check staff changing your reservation type upon check in. Not winning any money on slots. Experiencing disgusting food and service. Racist Casio host, and managers at Harrah's Cherokee Casino and Harrah's River Valley. Don't say, I didn't let you know.
Escrita el 3 de enero de 2025
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Steve W
1 contribución
oct de 2024 • Parejas
We have had some very Awesome Experiences at the Huge Casino!!! Absolutely a great time! This place goes down as one of my favorites.
Escrita el 3 de noviembre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Charon W
Chattanooga, TN163 contribuciones
oct de 2024 • Parejas
We were ready with a stack of crispy uncirculated ONES. Well, guess what, the machines don't take ones. Only 5's or higher. Why would they do this? Makes a casino look so greedy. No need for that.
Security checks bags upon entry. Purses have to be opened and they check the inside with a flashlight.
The whole place smelled like old people rancid farts. Some casinos put scents into the air. Not this one. Yuck smell everywhere. I sprayed perfume on myself constantly.
There was only one self-service drink/coke machine. Uses coffee cups. They also had coffee and decaf.
Music was not really good. Some love songs that can make you sad. I like happy music.
My husband notice that scooters could be rented. He said they cost $60/day. They looked nice.
The casino needs more maps. It's really hard to see where bathrooms and services are located since the ceilings are so low.
About 3 sections with penny machines. Perhaps about 20 penny machines total that I saw.
Lots of lower denomination machines did not have sound.
It's a really, really long walk from either parking lot to the casino in the center. Valet parking I think was $20 and was right in front. Isn't valet parking usually free at casinos?
I could only find one player services. And only two kiosks to check my membership card. No offers when I swiped the card. I was hoping for a $5 free play or a coupon or something.
Website could do a better job with any road closures and telling people to leave $1 bills at home. Also it would have been nice to know about valet parking cost and scooter price. I'm not even sure if the website offered a map of the casino floor.
I am very good at winning even at the toughest casinos. I lost everything I came with. If I won a couple of dollars I would lose it right away. Planet Moolah didn't even give me a penny back. I have never come out ahead at tribal casinos. It's the cost of fun. But this was the worst.
We had arrived early. Perhaps around 10 am. I only saw one cocktail waitress for the whole casino.
No free drinks. Gulfport and Tunica have casinos you can win at AND they serve free alcohol. AND, I can put a $1 bill into every single machine at every single casino .
Security checks bags upon entry. Purses have to be opened and they check the inside with a flashlight.
The whole place smelled like old people rancid farts. Some casinos put scents into the air. Not this one. Yuck smell everywhere. I sprayed perfume on myself constantly.
There was only one self-service drink/coke machine. Uses coffee cups. They also had coffee and decaf.
Music was not really good. Some love songs that can make you sad. I like happy music.
My husband notice that scooters could be rented. He said they cost $60/day. They looked nice.
The casino needs more maps. It's really hard to see where bathrooms and services are located since the ceilings are so low.
About 3 sections with penny machines. Perhaps about 20 penny machines total that I saw.
Lots of lower denomination machines did not have sound.
It's a really, really long walk from either parking lot to the casino in the center. Valet parking I think was $20 and was right in front. Isn't valet parking usually free at casinos?
I could only find one player services. And only two kiosks to check my membership card. No offers when I swiped the card. I was hoping for a $5 free play or a coupon or something.
Website could do a better job with any road closures and telling people to leave $1 bills at home. Also it would have been nice to know about valet parking cost and scooter price. I'm not even sure if the website offered a map of the casino floor.
I am very good at winning even at the toughest casinos. I lost everything I came with. If I won a couple of dollars I would lose it right away. Planet Moolah didn't even give me a penny back. I have never come out ahead at tribal casinos. It's the cost of fun. But this was the worst.
We had arrived early. Perhaps around 10 am. I only saw one cocktail waitress for the whole casino.
No free drinks. Gulfport and Tunica have casinos you can win at AND they serve free alcohol. AND, I can put a $1 bill into every single machine at every single casino .
Escrita el 20 de octubre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Alicia R
Haddock, GA1 contribución
oct de 2024 • Amigos
During this visit all was great.
Upon getting easy to leave breaks went out people from the group walked back into the building it was cold outside.
Some of the people started to nap off while waiting for the bus..
A gentleman from within the business walked over to Security and wanted them to tell the customers no sleeping
in the lobby..
Security thought it was a funny matter and said the fun is over and they had to get out the lobby that comes from management.
We traveled 5 hours to visit our favorite place and to be handled in such a manner is awful..
If this is the way things are handled I will think about making other plans...
Gray, GA is a long way to becoming for security to laugh at guess in such a manner.
Upon getting easy to leave breaks went out people from the group walked back into the building it was cold outside.
Some of the people started to nap off while waiting for the bus..
A gentleman from within the business walked over to Security and wanted them to tell the customers no sleeping
in the lobby..
Security thought it was a funny matter and said the fun is over and they had to get out the lobby that comes from management.
We traveled 5 hours to visit our favorite place and to be handled in such a manner is awful..
If this is the way things are handled I will think about making other plans...
Gray, GA is a long way to becoming for security to laugh at guess in such a manner.
Escrita el 5 de octubre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Karla T
2 contribuciones
sept de 2024 • Familia
1. Waited one hour for a waitress to walk by while we were gambling.
2. Please loosen your slots. Wow no bonuses on two machines while waiting for a drink!!!!
3. We have been here before and watch people spend 5.00 a spin or even 10.00 and get a bonus for 40.00 are you kidding.
4. The food court is a great option for any kind of food
2. Please loosen your slots. Wow no bonuses on two machines while waiting for a drink!!!!
3. We have been here before and watch people spend 5.00 a spin or even 10.00 and get a bonus for 40.00 are you kidding.
4. The food court is a great option for any kind of food
Escrita el 25 de septiembre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Rhonda R
1 contribución
sept de 2024 • Amigos
The Hotel is beautiful! The staff we interacted with in the hotel were all very friendly and helpful!
The casino is another story. They no longer have staff to serve drinks or even to ask questions. In 4 days we saw one server in the casino! If you want water, soda or coffee you have to hunt for the ONE area it's located! We walked around 20 minutes just searching for this station! It's ridiculous! There were MANY older, disabled guests who needed service and could not get so much as water without traveling the entire floor! ALL drinks use to be free, they now charge for alcohol, which didn't affect us.
There were no winners that we saw at all the few times we went down to the casino. We talked with many guests who commented on the lack of even small wins. ( I won 20.00)
We did see that they are hiring....they need staff for the game floor badly!
The casino is another story. They no longer have staff to serve drinks or even to ask questions. In 4 days we saw one server in the casino! If you want water, soda or coffee you have to hunt for the ONE area it's located! We walked around 20 minutes just searching for this station! It's ridiculous! There were MANY older, disabled guests who needed service and could not get so much as water without traveling the entire floor! ALL drinks use to be free, they now charge for alcohol, which didn't affect us.
There were no winners that we saw at all the few times we went down to the casino. We talked with many guests who commented on the lack of even small wins. ( I won 20.00)
We did see that they are hiring....they need staff for the game floor badly!
Escrita el 8 de septiembre de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
JohnEll B
5 contribuciones
ago de 2024 • Negocios
No fun Casino!!! Tight slot machine , especially their link slot machine. You can easily spend 3k w/o a return to player. Dont bother earning points because they don’t take care of their members especially your diamond plus & elite. Dirty Hotel rooms and gaming casino floor. Not much security around.
Smoking weeds on the premises.
Drinks take a long to come. Like I said no perks anymore for diamond plus or elite. Not coming back here, I will take my fun to Hard Rock Casino in Bristol or Catawba 2 kings Casino.
If Cherokee Casino is worst wait till you go to Cherokee Casino river valley in Murphy they are just worst too.
Smoking weeds on the premises.
Drinks take a long to come. Like I said no perks anymore for diamond plus or elite. Not coming back here, I will take my fun to Hard Rock Casino in Bristol or Catawba 2 kings Casino.
If Cherokee Casino is worst wait till you go to Cherokee Casino river valley in Murphy they are just worst too.
Escrita el 12 de agosto de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Ed C
2 contribuciones
mar de 2024 • Parejas
The rooms are filthy. Fortunately, we brought our own quilts and pillows. The carpet throughout the facility was gross. With as much money this casino makes one would think they would replace the carpets. Housekeeping was terrible. Was told upon arrival that we could not use a cart to unload our luggage…it was for valet only. We dared not eat at this filthy place, opting instead to go to McDonalds. We bought cans of soup for dinner, so not have to eat at their restaurants. Slots are tighter than a clenched fist. Exterior ambiance was fair. The best part of the experience was packing up to leave. Will not be returning. If you go, bring your own blankets and pillows and plenty of Lysol.
Escrita el 21 de marzo de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
michaelgQ4882XC
Ligonier, Pensilvania34 contribuciones
dic de 2023 • Amigos
I have been to numerous casinos/hotels and have never been to one where the patrons are treated as poorly as they are at the Harrahs Cherokee. The rooms, once you can finally get into yours (a friend had to wait until 8:30 pm until his room was ready), are nice but forget about prompt housecleaning because there is none. If you have a problem, such as the non-stop barking from the dog that was left in the room next to ours, forget about getting any help whatsoever from the hotel staff. No action after five calls to the front desk.
The restaurants and bars are nice but are grossly understaffed. As such the employees act like they would really like to be working somewhere else. The business theme of the food and beverage manager seems to be get every nickel and dime possible from the customers. I especially liked how we were charged full price for each coffee refill at breakfast.
Huge casino but after two days I gave up trying to get a seat at a blackjack table. If you have a problem or a question about one of the slots just push the help button and wait until you realize that no one is coming.
Definitely pass on coming to this casino.
The restaurants and bars are nice but are grossly understaffed. As such the employees act like they would really like to be working somewhere else. The business theme of the food and beverage manager seems to be get every nickel and dime possible from the customers. I especially liked how we were charged full price for each coffee refill at breakfast.
Huge casino but after two days I gave up trying to get a seat at a blackjack table. If you have a problem or a question about one of the slots just push the help button and wait until you realize that no one is coming.
Definitely pass on coming to this casino.
Escrita el 20 de diciembre de 2023
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Debdelp
Myrtle Beach, Carolina del Sur37 contribuciones
oct de 2023 • Amigos
I’m writing a review on the Service for the rooms -There was none! If you want coffee for the coffee maker or cups or soap or clean towels - you need to call the front desk. They do nothing unless you call and when you do call (which we did) they do NOT show up. In the Casino you need help with a slot machine push the button and no one comes. We had a cocktail party to attend with our group & no one at the front desk could tell us where it is. One front desk person didn’t even know there was a pool at the hotel. It’s really gone down hill since last year. Sad
Escrita el 4 de octubre de 2023
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
We'd be interested in knowing what the table rules are for blackjack if anyone has been there recently. I understand that they used to have $10 minimum and 3:2 but wondered if that has changed. Thanks for the help!
Escrita el 17 de marzo de 2021
William R
Hixson, Tennessee
Why does the Cherokee Nation oppose the name Cherokee being on the Jeep Cherokee yet it has no problem with is being associated with a GAMBLING Casino? I visit both Valley River and Cherokee and MONTHLY I find this absurd. Maybe I'll just stop gambling at their casinos.
Escrita el 23 de febrero de 2021
Thomaa H
Brooklyn, Estado de Nueva York
Are there and basic bj tablez and what are the min bet. How many of these tables are there
Escrita el 15 de agosto de 2018
Yes there are many BJ tables and most are a min of $10 but there are some with a min of $5
Escrita el 4 de febrero de 2020
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