My Sedan
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700 Rockaway Turnpike Ste 202, Nueva York, NY 11559
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3.5
3,5 de 5 burbujas141 opiniones
Excelente
81
Muy bien
4
Normal
5
Mala
4
Pésima
47

Elizabeth S
Whitmore Lake1 contribución
5,0 de 5 burbujas
mar de 2024 • Familia
I booked this through Costco. It was a package to NYC hotel/flight/transfer package deal. Full disclosure- I upgraded only the transfer to include the private limousine. It was $150 add on to the package price. Totally worth it!!! Limo was waiting when we arrived. Driver was very kind.
Drive back to the airport was seamless. Also driver was there waiting at 930 when we supposed to departat 10. I highly recommend!!!
Escrita el 27 de marzo de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Hello, We're thrilled to hear that you enjoyed your experience with our private limousine transfer service! Providing seamless and punctual transportation is our priority, and we're delighted that you found it to be worth the upgrade. Thank you for recommending us, and we look forward to welcoming you back for another exceptional stay.
Escrita el 30 de marzo de 2024
Esta respuesta es la opinión subjetiva del representante de la dirección, no de Tripadvisor LLC.

T M
6 contribuciones
1,0 de 5 burbujas
mar de 2024 • Familia
they called us 1 hour before pickup to ask for $400 (on top of the $600 we already paid)
when we refused to pay this due to contract for pickup already being confirmed at $600, they cancelled and stranded us at the airport at 9pm.
Escrita el 17 de marzo de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Hello, We apologize for the inconvenience and frustration caused by this situation. This behavior does not align with our standards of service, and we take your feedback seriously. We will investigate this matter further to ensure such incidents do not occur in the future. Please accept our sincere apologies for the disruption to your travel plans, and we hope to have the opportunity to regain your trust in the future.
Escrita el 19 de marzo de 2024
Esta respuesta es la opinión subjetiva del representante de la dirección, no de Tripadvisor LLC.

jenr
Eagle, ID119 contribuciones
5,0 de 5 burbujas
mar de 2024 • Familia
We booked through Costco and had a perfect experience!! We got off our plane at JFK and had a My Sedan employee waiting for us with a name card. He then called our driver who arrived at the curb in about 10 minutes. Arrived at our hotel safe and sound. Then for our transport back to JFK our driver called the morning of to recommend an earlier pickup due to a parade that was being held right by our hotel. We really appreciated that and were able to get to the airport stress free and in time. Our driver was friendly and pointed out interesting facts on our drive. I had the reviews and have to say, we had nothing g but a 5 star experience with everyone we came in contact with!
Escrita el 16 de marzo de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Hello, Thank you for sharing your fantastic experience! We're thrilled to hear that you had a flawless journey with My Sedan arranged through Costco. Providing excellent service and ensuring your comfort and safety are our top priorities. We appreciate your glowing review and hope to welcome you back for another stress-free trip in the future!
Escrita el 19 de marzo de 2024
Esta respuesta es la opinión subjetiva del representante de la dirección, no de Tripadvisor LLC.

Craig S
1 contribución
1,0 de 5 burbujas
feb de 2024 • En solitario
This is the worst car service in NYC. Stay as far away as you can. They are extremely rude and they harass the customers. I had a terrible experience and their service department couldn’t care less.
Escrita el 3 de marzo de 2024
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Hello Craig, We sincerely apologize for the experience you had with our car service. Your feedback is deeply concerning to us, and we will investigate this matter thoroughly to ensure that our service standards are upheld, and our customers are treated with the utmost respect and professionalism.
Escrita el 3 de marzo de 2024
Esta respuesta es la opinión subjetiva del representante de la dirección, no de Tripadvisor LLC.

AshBell14
Nashville, TN2 contribuciones
1,0 de 5 burbujas
ago de 2023 • Familia
Horrible experience!Told me & my kids we would be stranded in NY & not coming to get us bc they showed up at wrong time 1 job!
Escrita el 25 de agosto de 2023
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Hello Ashley, We're sorry to hear about your experience, and we truly appreciate your feedback. However, based on our records, the pickup time was scheduled in accordance with the contract terms we have with Costco travel and the driver was present at the designated time. We strive to accommodate last minute changes whenever possible, and we regret that we couldn't accommodate yours in this instance. Our team aims to provide excellent service, and we regret any inconvenience this may have caused.
Escrita el 26 de agosto de 2023
Esta respuesta es la opinión subjetiva del representante de la dirección, no de Tripadvisor LLC.

marylene G
Bouzy-la-Foret, Francia1 contribución
1,0 de 5 burbujas
jul de 2023 • Familia
Une belle anarque !!!
Cette société n'est pas fiable notre avion est arrivée avec quelques minutes de retard, plus de navette pour nous emmener à l'hôtel. Nous avons été obligé de prendre un taxi.
Lorsque je vais sur l'application pour être remboursé on indique que je dois contacter la société et quand je les contacte ils me répondent que je dois faire la demande de remboursement par internet..
A éviter
Escrita el 28 de julio de 2023
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Hello, I sincerely apologize for the inconvenience you experienced with our shuttle service. We understand the frustration caused by the lack of a shuttle upon your delayed arrival, and we deeply regret the confusion in the reimbursement process. Please send us an email to reservations@mysedan.com including your reservation number and we will follow up on your refund request momentarily.
Escrita el 29 de julio de 2023
Esta respuesta es la opinión subjetiva del representante de la dirección, no de Tripadvisor LLC.

staffs22
merseyside24 contribuciones
3,0 de 5 burbujas
jul de 2023 • Familia
We booked this transfer through Attraction tickets. We arrived at JFK airport after a 7 hour plus flight. Our transfer was around 35 minutes late which we accepted and did not complain. after we got to the hotel I realised I had lost my hoodie but wasn’t sure where. I called My Sedan but didn’t get through we tried twice more but still no reply. For the next few days we enjoyed the sights of New York and on our last day I rang the company to ask about my hoodie which the driver who brought us had however he wasn’t working and had no way of getting it to me or the driver picking us up so they kept it! I understand I hadn’t been able to get through to them to ask for my hoodie before our last day but they didn’t ring and ask me had I lost it either, They said they had multiple drops that day but nevertheless they must have had everyone’s details so could have checked whose it was. Thank fully it was only a hoodie and not something more valuable. They found my hoodie, didn’t attempt to ring me to check if I had lost it so just kept it!
Not a great service if lost items are just kept and no effort made to trace the owners!!

Our return journey was problem free and driver arrived on time,
Escrita el 8 de julio de 2023
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Dear valued customer, we apologize for the inconvenience caused during your transfer and the subsequent loss of your hoodie. We understand your frustration and would like to assist you in retrieving your item. Kindly send an email to reservations@mysedan.com with the details of your lost hoodie, and our team will make every effort to locate it and arrange for its return.
Escrita el 15 de julio de 2023
Esta respuesta es la opinión subjetiva del representante de la dirección, no de Tripadvisor LLC.

James M
1 contribución
1,0 de 5 burbujas
jul de 2023 • Parejas
The driver was almost to the hotel for pickup to airport (was already late) , but flight got cancelled until the next day. I called immediately, but this company would neither refund or re-schedule the ride. Beware.
Escrita el 7 de julio de 2023
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Hello James, We sincerely apologize for the inconvenience and the negative experience you encountered. We understand the frustration caused by the driver's delay and the subsequent cancellation of your flight. Please send us an email at info@mysedan.com with your confirmation number so we can investigate this matter further.
Escrita el 8 de julio de 2023
Esta respuesta es la opinión subjetiva del representante de la dirección, no de Tripadvisor LLC.

Amanda M
1 contribución
1,0 de 5 burbujas
jul de 2023 • Parejas
Booked through Costco. Driver was already late to pick us up and while we’re waiting, our flight was canceled. We immediately called the company to tell them. We told them we would need the ride the next day instead of that day and they refused. Horrible customer service. Do not book through them.
Escrita el 7 de julio de 2023
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Hello, We apologize for the inconvenience and disappointment you experienced with our service. We understand the frustration of a late pick-up and the added stress of a canceled flight. We regret that we were unable to accommodate your request for rescheduling. Please send us an email at info@mysedan.com with your Costco confirmation number so we can investigate this matter further.
Escrita el 8 de julio de 2023
Esta respuesta es la opinión subjetiva del representante de la dirección, no de Tripadvisor LLC.

Jason G
7 contribuciones
5,0 de 5 burbujas
may de 2023 • Parejas
Ameer our driver was awesome. He was actually early at the airport and service leaving the hotel was very pro.pt! 5 minutes off is great considering new York traffic. I'll admit the reviews I read ha me worried and made me feel like it was a sketchy operation. Ameer proved them all wrong and provided great service and was very friendly! I wouldn't hesitate to use this service again. Thanks again Ameer you were great!
Escrita el 17 de mayo de 2023
Esta es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor realiza comprobaciones de las opiniones.
Hello, Thank you for your fantastic 5-star review! We are thrilled to hear that Ameer, our driver, provided you with an awesome experience. It's great to know that he was punctual and even arrived early at the airport. We understand that navigating through New York traffic can be challenging, so we appreciate your understanding in the slight delay of just 5 minutes. We are delighted that Ameer's professionalism and friendly service exceeded your expectations, proving any concerns or worries from previous reviews wrong. We are grateful for your recommendation and look forward to serving you again in the future.
Escrita el 20 de mayo de 2023
Esta respuesta es la opinión subjetiva del representante de la dirección, no de Tripadvisor LLC.

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MY SEDAN (Nueva York) - Qué SABER antes de ir (2024)

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