just booked a room at your hotel and now I am worried by this poor review. Is it true that you gave a guest a room that was for smokers when he requested a nonsmoking room? We also do not want to stay in a smoke room - I have allergies and cannot live for 3 nights in a hotel with smoke in the room. Can you advise me on how to make sure we don't get room with smoke?
Recibe una respuesta del personal y antiguos clientes de Hotel de la Ville.