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The Tamarind Resort Nusa Lembongan

Viajero (177)
Habitaciones y suites (31)
Piscina y playa (21)
Certificado de excelencia

Información

1 de 32 hoteles en Nusa Lembongan
Ubicación
Limpieza
Servicio
Relación calidad-precio
Certificado de excelencia
Servicios de la propiedad
Piscina
Servicio de habitaciones
Restaurante
Bar/Salón
Spa
Internet de alta velocidad gratuito (wifi)
Desayuno incluido
Gimnasio / Sala de entrenamiento
Centro de negocios con acceso a Internet
Conserje
Limpieza en seco
Piscina exterior
Servicio de lavandería
Servicio de traslado en autobús
Wifi pública
Mostrar más
Servicios de habitación
Aire acondicionado
Minibar
Habitaciones de no fumadores
Suites
Información relevante
CATEGORÍA DEL HOTEL

Ubicación

Vista completa
176opiniones
14PyR
0consejos sobre habitaciones
Puntuación de viajeros
  • 142
  • 24
  • 4
  • 4
  • 2
Época del año
Tipo de viajero
Idioma
  • Más idiomas
Filtros seleccionados
  • Filtro
  • Español
Jamás volvería a este hotel ni lo recomendaría, la falta de personal y el trato al cliente es inaceptable para un hotel de más de 200 euros la noche. Dejamos Indicado al personal de recepción que al día siguiente nos íbamos de excursión muy temprano y necesitábamos el desayuno
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Respuesta de Nigel D, General Manager en The Tamarind Resort Nusa Lembongan
Respondido el 6 ago. 2018
Dear Paqui Martin, Sunny greetings from The Tamarind - Nusa Lembongan! First of all I would like to start of with personally apologising for not meeting your expectations during your stay with us at The Tamarind. As General Manager of the resort I take complete responsibility of the shortcoming of the entire team during your stay, however I would like to highlight some of the corrective measures they have taken during your stay, but haven't been reflected in your review. Upon inquiring for your breakfast box at Guest Services our team informed you to please confirm your order with the restaurant staff based on your desired menu. Unfortunately this message might not have been translated properly as you didn't manage to do so. I do admit our short coming in the restaurant team to take the proactive approach on reconfirming with you. Subsequently in the morning the desired breakfast box was not prepared due to the above miscommunication, however our kitchen team offered to prepare a fresh breakfast within 15 minutes. Our Guest Service team in the same time informed your excursion guide that you would be delayed with 15 minutes to allow time for the box to be prepared without missing the tour. However you turned down our offer and decided to leave without breakfast box. Once returned to the resort our Guest Service team took proactive approach in making you aware of our all-day breakfast concept allowing you to change breakfast for dinner, so you wouldn't lose your entitlement to the included meals in the room rate - which you declined to take. Finally upon check out our Duty Manager has corrected your bill by taking off your additional consumptions in the restaurant the prior day as compensation for the breakfast not taken. I do believe our team has taken every possible measurement to correct the miscommunication from our end, with out your response. Last I would like to thank you for your time in sharing your experience with us, as we accept it as a valuable lesson for future guests handling. Once again my sincere apologies in the inconvenience caused due to this matter. Warm regards, Nigel Douwes General Manager
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RANGO DE PRECIOS
146 US$ - 577 US$ (basado en tarifas medias de habitación estándar)
ANTERIORMENTE SU NOMBRE ERA
The Tamarind Resort by Préférence
UBICACIÓN
IndonesiaBaliNusa Lembongan
NÚMERO DE HABITACIONES
21
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