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Fortune Pandiyan Hotel

Viajero (262)
Habitaciones y suites (64)
Comedor (41)
Resumen
  • Excelente58 %
  • Muy bueno25 %
  • Normal11 %
  • Malo3 %
  • Pésimo3 %
  • 12 oct. 2017
    “Chef hotel fortune en madurai ”
  • 28 sept. 2017
    “Excelente”
Race Course, Madurai 625002 India Ver en el mapa
Nombre y dirección en el idioma local
SERVICIOS
Wifi gratuito
Parking gratis
Desayuno incluido
Aire acondicionado
Piscina
Habitaciones para no fumadores
Restaurante
Alojamiento de 3 estrellas
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Habitaciones
23 dic.24 dic.
|
1 habitación, 2 adultos, 0 niños
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Opiniones(402)
Puntuación de viajeros
  • 462
  • 205
  • 87
  • 28
  • 28
Tipo de viajero
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FellowTraveler630714
10
Opinión escrita 12 oct. 2017mediante dispositivo móvil
Quiero destacar la labor del cocinero karthikeyan en el restaurante orchid del hotel fortune .por su rica comida nos hizo comidas muy sabrosas y muy bien presentadas , con un sabor exquisito y lo mejor siempre tratando de agradarnos , lo que se agrádese mucho ya que no estamos acostumbrados a la comida tan picante y condimentada que se acostumbra en la India .
Lo que fue maravilloso y un regalo muy apreciado
Gracias, FellowTraveler630714
Respuesta de Pandiyan, General Manager en Fortune Pandiyan Hotel
Respondido el 13 oct. 2017
Dear Guest, We are delighted to receive your positive feedback on Trip Advisor, which is very rewarding for ‘Team Fortune Pandiyan’. Thank you! It is through valuable feedback like yours that we strive to exceed guest expectations. We take pride in the fact that we are the first three star luxury hotel in this Temple City that has been serving guests with the traditional warmth and hospitality of South India since 1968. I would like to express my gratitude and appreciation to you for your patronage and support. It is our constant endeavour to provide you with the highest standards of personalized service and efficiency. Please do not hesitate to contact me if I can be of any assistance on your next visit. We look forward to the pleasure of welcoming you again. Warm regards, S.Rajan. General Manager
Pepa S
136
Opinión escrita 28 sept. 2017mediante dispositivo móvil
El hotel Fortune, de Madurai, en el estado de Tamil Nadu, India, es un hotel excelente, bien ubicado. Y sobre todo el personal, amable y muy eficaz. También el restaurante Orquid, exquisito. Hemos pasado unos días estupendos. Madurai es una ciudad tranquila y preciosa, a la que nos encantaría volver.
2 Gracias, Pepa S
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mahendrabrijwal
Bombay, India
21
Opinión escrita 6 ago. 2017
Me alojé en el Hotel Fortune Pandiyan Madurai. Las habitaciones estaban bien, especialmente para la planta cuarta vista a la ciudad. Se puede ver el famoso templo Meenakshi torres. Reservamos el salón de banquetes para nuestro PROGRAMA EN LÍNEA DE CAPACITACIÓN. Realmente es facilitado un hall. Servicio de internet en particular imparable que recibimos. Enhorabuena Fortuna en equipo. Mi próximo programa será en Fortune Pandiyan.
1 Gracias, mahendrabrijwal
Respuesta de Pandiyan, General Manager en Fortune Pandiyan Hotel
Respondido el 8 ago. 2017
Dear Guest, We are delighted to receive your positive feedback on Trip Advisor, which is very rewarding for ‘Team Fortune Pandiyan’. Thank you! It is through valuable feedback like yours that we strive to exceed guest expectations. We take pride in the fact that we are the first three star luxury hotel in this Temple City that has been serving guests with the traditional warmth and hospitality of South India since 1968. I would like to express my gratitude and appreciation to you for your patronage and support. It is our constant endeavor to provide you with the highest standards of personalized service and efficiency. Please do not hesitate to contact me if I can be of any assistance on your next visit. We look forward to the pleasure of welcoming you again. Warm regards, S.Rajan General Manager
Language Weaver
KenG_Review
Billerica, MA
11231
Opinión escrita 5 ago. 2017
Caramba, nunca me volveré a alojar aquí, por desgracia. La gente era muy agradable, pero el lugar es un desastre. Debería haber conocido mejor, ya que me tomó dos semanas y media para hacer las reservas aquí. Yo les hice en la noche de la India (ya que era el día ESTADOS UNIDOS tiempo). Y había no devolver los correos electrónicos, a pesar de múltiples solicitudes/recordatorios. Cuando finalmente no volver a mí, fueron muy agradables, pero desorganizada. 2. 5 semanas para obtener las reservas finalizaron.

Llegué, y el lugar parecía abandonado. Como siempre, me preguntó a ver el centro de fitness, y que tenía que caminar alrededor de un polvo exterior para llegar allí (extraño para un hotel agradable). Y luego, después de subir tres tramos de escaleras afuera en un día caliente, llegué al gimnasio. Caminé por dentro, y no había aire acondicionado. El hombre dijo que estaba apagado y a ahorrar dinero. ¿eh? No es este un buen hotel? ? Dijo que volvería a convertir en la mañana, pero "no mucho". Ni idea de lo que eso significa, pero si quiero trabajar en Madurai, donde es bastante caliente, me gustaría un buen aire acondicionado gimnasio. . . .

Entonces me dirigí a mi habitación. Como avanzaba por el pasillo, oí un ruido sonido compresor continuo. Me preguntó qué que oía era, y me dijeron que era el compresor del aire acondicionado, pero me dijeron "no te preocupes, se apagará". Me dijo, "es el aire acondicionado -también encender de nuevo! ". Al lado de mi habitación era una escalera con dos grandes puertas de madera que se precipitó cuando chocaron/cerrado, pero la persona que me estaba llevando a la sala dice que "casi nadie utiliza las escaleras". Pero una vez o dos veces por la noche me levantaba a nadie.

Y justo fuera de la habitación era una estación de limpieza, con una fregona y agua sucia y negra. Olía a moho. Supongo que el agua no había sido cambiado en días, pero de ninguna manera para demostrar que. Entonces fui en la habitación y la cama era muy dura, y no muy cómodas.

Así que rápidamente me llamó otro hotel, y salimos de allí rápidamente. Como esperaba por mi viaje fuera de allí, me senté en la sala de espera, y miraron en el aire sucio/polvo ventiladores, y me preguntaba cómo alguien podía permanecer allí.

El director de noche la trasladaron a el turno de día era un compañero muy agradable. Y el GM (S. Rajan) era el más compañeros, y ofreció todo tipo de cosas que me gustan, y no es su culpa que el lugar es viejo y destartalado. Pero el hotel necesita una renovación en serio. Me pareció que era un hotel itc, pero dijo que estaba "gestionados" por el CCI, pero no era un hotel ITC. Eso explica mucho, supongo.

No vayas a evitarlo. Ir a la puerta del hotel (que fue recomendado por uno de mis colegas de la india HCL, donde estaba de visita). Voy a hacer la revisión en breve - es mucho más lujosa y limpia.
1 Gracias, KenG_Review
Respuesta de Pandiyan, General Manager en Fortune Pandiyan Hotel
Respondido el 8 ago. 2017
Dear Guest, Thank you for your feedback on Trip Advisor regarding your recent 1.5-hour visit to Fortune Pandiyan Hotel, Madurai. We had met and discussed your concerns in person. At the outset it would have been practically ‘impossible’ to meet your expectations after your stay with ITC Grand Chola, a Luxury Collection Hotel, Chennai, which is rated as one of India’s finest hotels and located in one of India’s large metropolitan cities. Fortune Pandiyan Hotel, member ITC’s hotel group, Madurai, is an upscale 3-star city hotel that is located in a relatively small town in Tamil Nadu (Tier 2 based on population) as compared with Chennai. They are simply incomparable! You have taken significant effort and time to provide an extremely ‘maligned’ view of Fortune Pandiyan Hotel, member ITC’s hotel group, Madurai where you barely spent 1.5 hours inspecting the hotel facilities. It is incumbent upon our 125+ associates who work in this hotel and our 10,000+ guests who stay with us each year to provide you (as we did in person) with context to some of your observations. The points are as follows. 1. Reservations – we ‘messed up’ plain and simple and there is no excuse for not handling your reservations promptly. We understand the anxiety that travellers would feel with the uncertainty of not having a booking prior to travel, particularly if you are visiting this part of the country for the first time. We sincerely apologise for the mishap and hopefully no other guest will experience this issue. 2. Fitness Centre – No excuses again for not having the air-conditioner running. Our associate would have gladly switched on the air-condition for your comfort. Our fitness centre is located at the rear of the hotel as <5% of hotel guests use the fitness centre with 95% users being Madurai residents. Incidentally our fitness centre is one of the largest and best equipped/staffed facility in Madurai. We recognise that switching off an air conditioner to save costs, particularly, in a hotel is an alien concept in the United States and other developed countries. In a place like Madurai we have frequent electricity outages that requires use of in-house generators. Therefore it is typical of local businesses to conserve energy when there are NO patrons. Incidentally we also purchase potable water in tankers (and provide further treatment in-house) to augment hotel water demand, which normally would be piped water supply from the local municipality. Again, an unthinkable scenario in the United States and other developed countries. 3. Corridor sound – We have verified the nature of the sound and it may have been caused due to power switching of electricity from local electric utility to in-house generators, which is a few seconds from time to time during the day. Yes, there is a door to the service staircase near the room allotted to you. The staircase is used by hotel associates and could potentially cause some noise. We have checked the service door condition to minimise any potentially nuisance sound to guest rooms in the vicinity of the service staircase. Incidentally there is seldom any housekeeping activity during the night hours. 4. Cleaning station – our housekeeping associates were at work cleaning rooms (as you walked down the corridor to your guest room), which generally results in dirty water that is removed and discarded immediately after cleaning. We take our housekeeping and cleanliness quite seriously and your supposition that the water in the cleaning trolley had not been changed in days and smelled like mildew is a gross misrepresentation. 5. Bed was hard and not comfy – our mattresses are of the best quality and is found in all 4,000+ rooms across ITC Fortune Hotels and other major hotel brands in the country. As a matter of fact several guests have requested our mattress supplier details to purchase this mattress brand for their personal use. We acknowledge that mattress selection is subjective and may not be to your desired comfort level. You barely spent 1.5 hours in our hotel and your rating of sleep quality is another gross misrepresentation. 6. Dusty air vents in the lobby – our housekeeping associates tirelessly clean all areas of the hotel throughout the day to provide a comfortable and safe stay for our guests. We are located centrally in Madurai city (that is arid, dry and hot) and a daily dose of dusty particulate material is inevitable; however we continuously clean all areas of the hotel. Your questioning how anyone can stay in this hotel is a ‘maligned’ statement. Incidentally we regularly host numerous HCL colleagues from the United States and India who have generally been very happy with their stay with us. 7. Thank you for acknowledging our staff and my efforts to address your concerns during your 1.5 hour stay. Fortune Pandiyan Hotel, member ITC’s hotel group, Madurai has been in business for almost 50 years; all our rooms have been newly renovated in the past few years to contemporary standards as our guests, including HCL guests, will attest. There are areas of the hotel that are dated; however always maintained in a clean and safe condition. 8. We are glad that you found a hotel in Madurai that meets your expectations. It would have been practically ‘impossible’ for us to meet your expectations. We take pride in the fact that we are the first three star luxury hotel in this Temple City that has been serving guests with the traditional warmth and hospitality of South India since 1968. 9. You had marked ‘terrible’ for location – we are centrally located in Madurai and are in close proximity to HCL’s Madurai office. We understand that you are chauffeured around on your visit and may not care about the vantage location of our hotel. Once again, thank you for your feedback. We will certainly ‘try harder’ to improve the quality of experience for our guests. We wish you the very best! Kind regards, S. Rajan General Manager
Language Weaver
Sanjaybayi
63
Opinión escrita 1 ago. 2017mediante dispositivo móvil
Hospitalidad del personal es muy buena, la piscina bien cuidada, muy bien cuidada, la habitación y la comida buena. La ubicación del hotel es muy buena, a sólo 3 km del Templo de Meenakshi un hombre. Lookingforward volver otra vez.
Gracias, Sanjaybayi
Respuesta de Pandiyan, General Manager en Fortune Pandiyan Hotel
Respondido el 2 ago. 2017
Dear Guest, We are delighted to receive your positive feedback on Trip Advisor, which is very rewarding for ‘Team Fortune Pandiyan’. Thank you! It is through valuable feedback like yours that we strive to exceed guest expectations. We take pride in the fact that we are the first three star luxury hotel in this Temple City that has been serving guests with the traditional warmth and hospitality of South India since 1968. I would like to express my gratitude and appreciation to you for your patronage and support. It is our constant endeavor to provide you with the highest standards of personalized service and efficiency. Please do not hesitate to contact me if I can be of any assistance on your next visit. We look forward to the pleasure of welcoming you again. Warm regards, S.Rajan General Manager
Language Weaver
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Información
Categoría del hotel
Servicios del hotel
CARACTERÍSTICAS DEL HOTEL
Piscina
Parking gratis
Restaurante
Internet de alta velocidad gratuito (wifi)
Servicio de habitaciones
Gimnasio / Sala de entrenamiento
Bar/Salón
Desayuno incluido
Spa
Acceso para discapacitados
Aire acondicionado
Centro de negocios con acceso a Internet
Conserje
Limpieza en seco
Minibar
Piscina exterior
Sala de banquetes
Salas de conferencias
Salas de reuniones
Servicio de lavandería
Transporte desde/al aeropuerto
En primera línea de playa
Premios y reconocimientos
Certificado de excelencia
Certificado de excelencia
Tipo de hotel
Con balneario
,
De negocios
,
Para familias
Tipos de habitación
Suites, Habitaciones para no fumadores, Habitaciones familiares, Habitaciones para fumadores
Categoría del hotel
Premios y reconocimientos
Certificado de excelencia
Certificado de excelencia
Tipo de hotel
Con balneario
,
De negocios
,
Para familias
Tipos de habitación
Suites, Habitaciones para no fumadores, Habitaciones familiares, Habitaciones para fumadores
Número de habitaciones
57
Rango de precios
53 US$ - 139 US$ (basado en tarifas medias de habitación estándar)
Ubicación
India > Tamil Nadu > Madurai District > Madurai
Categoría del hotel
Premios y reconocimientos
Certificado de excelencia
Certificado de excelencia
Tipo de hotel
Con balneario
,
De negocios
,
Para familias
Tipos de habitación
Suites, Habitaciones para no fumadores, Habitaciones familiares, Habitaciones para fumadores
Número de habitaciones
57
Rango de precios
53 US$ - 139 US$ (basado en tarifas medias de habitación estándar)
Ubicación
India > Tamil Nadu > Madurai District > Madurai
Fotos
Viajero (262)
Habitaciones y suites (64)
Comedor (41)
Piscina y playa (7)
Centros de negocios y salas de eventos (7)
Áreas recreativas y para la familia (3)
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