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Yasawa Island Resort and Spa

Resumen
Visitar sitio web del hotel
Enviar un e-mail al hotel
Fiyi Ver en el mapa
SERVICIOS
Internet gratuito
Desayuno incluido
Aire acondicionado
En primera línea de playa
Piscina
Hotel para no fumadores
Restaurante
Alojamiento de 5 estrellas
Más información
Visitar sitio web del hotel
Ofertas en Yasawa Island Resort and Spa
Precio especial:25 % de descuento sobre la tarifa de la habitación
Información
Categoría del hotel
Información de contacto
Servicios del hotel
CARACTERÍSTICAS DEL HOTEL
Piscina
En primera línea de playa
Restaurante
Spa
Servicio de habitaciones
Internet gratuito
Desayuno incluido
Aire acondicionado
Frigorífico en la habitación
Hotel para no fumadores
Minibar
Personal multilingüe
Piscina exterior
Pista de tenis
Servicio de lavandería
Transporte desde/al aeropuerto
Bar/Salón
Internet de alta velocidad gratuito (wifi)
Gimnasio / Sala de entrenamiento
Premios y reconocimientos
Travellers' ChoiceGanador de 2018
Travellers' ChoiceGanador de 2018
Tipos de habitación
Suites, Habitaciones para no fumadores
Categoría del hotel
Premios y reconocimientos
Travellers' ChoiceGanador de 2018
Travellers' ChoiceGanador de 2018
Información de contacto
Tipos de habitación
Suites, Habitaciones para no fumadores
Número de habitaciones
18
Rango de precios
640 US$ - 1.513 US$ (basado en tarifas medias de habitación estándar)
también conocido como
Yasawa Island Resort And Spa Yasawa Islands
,
Yasawa Island Hotel Yasawa Island
Ubicación
Fiyi > Yasawa Islands > Yasawa Island
Cerca
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Opiniones y otros
337opiniones
673fotos
48Preguntas frecuentes
0consejos sobre habitaciones
Puntuación de viajeros
  • 253
  • 41
  • 18
  • 9
  • 16
Época del año
Tipo de viajero
Idioma
  • Más idiomas
  • Filtro
  • Español
Ver opiniones que mencionen:
Estas opiniones son traducciones automáticas del inglés. ¿Mostrar traducciones automáticas?
Como muchos otros nos reservamos y pagamos por nuestro viaje a lo que se suponía que iba a ser uno de los mejores resorts en Fiji sólo para encontrar que había tomado nuestro dinero bajo falsas pretensiones.
El complejo cancelado nuestra reserva y nos envió un correo electrónico
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Respuesta de YasawaResort, Owner en Yasawa Island Resort and Spa
Respondido el 13 jun. 2017
Bula, Thank you for your email. I am sorry we have cancelled your booking and that you feel you were mislead by the resort - that was never our intention nor do we feel that is what we have done. We have done our very best in an extremely short window of time to rearrange the travel plans of our clients. To be fair, we feel that our letter to you was an open and very honest explanation of the events surrounding the booking and advising you of the number of alternatives to rearrange your trip. All of our team worked long hours to try to offer our clients the very best alternatives. Unfortunately it is clear that you felt we did not do enough for you and for that we are sorry. Vinaka James McCann
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Habíamos reservado 4 adultos y pagado en marzo ir a final de Junio Yasawa Island Resort 2017. Reservamos los vuelos, traslados, días en Denarau, etc. Todo a través de un agente de viajes. Deseando una familia muy emocionantes vacaciones.

Hace dos semanas (principios de mayo - 17
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Respuesta de YasawaResort, Owner en Yasawa Island Resort and Spa
Respondido el 13 jun. 2017
Bula, Thanks for your comments. I am sorry for the cancelation of your stay with us. We did offer a number of alternatives for our clients to change/rearrange their travel plans and from your comments it seems that you chose to get a full refund, which I am glad that we were able to arrange promptly for you. The cancelation of travel plans for our many clients was not something we took lightly and we are sorry for the inconvenience it had on your trip. Vinaka James McCann - Owner Yasawa Island Resort & Spa
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Mi esposa y yo reservamos y pagamos por adelantado el 100%, y confirmado por lo que se suponía que iba a ser una segunda luna de miel. Recientemente recibí un correo electrónico desde la dirección del complejo diciendo que no aceptar nuestra reserva confirmada, y cancelar la rese
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Respuesta de YasawaResort, Owner en Yasawa Island Resort and Spa
Respondido el 13 jun. 2017
Bula Vinaka, I would like to apologise to you for the cancelation of your booking and the disappointment that brought you. As all the resorts in Fiji are uniquely different there is no exact replacement resort in Fiji that offers the same as Yasawa. We worked with all of our clients to understand what the main priorities were for them on their trip and then tried to match the replacement property to those priorities. Some people wanted diving and fishing - some wanted a great beach - others wanted relaxation and food - we tried hard to meet these requirements as best we could. In all case the resorts we offered were of the same or higher standard than Yasawa and any difference in accommodation costs were paid by Yasawa. I think it is important to note that we did offer the following alternatives to you as a replacement offer for your holiday. 1. Booking alternative travel dates at Yasawa Island Resort, for travel after 02 November, 2017, and fully transferable at the same rates you paid us for your stay. 2. A 100% refund of your stay with Yasawa Island Resort.  3. An alternate and comparable resort, arranged for your travel dates, in lieu of your stay at Yasawa Island Resort.  Most of our clients - particularly return guests to Yasawa - we extremely accommodating and happy for the opportunity the filming has brought to the subsistant farming villages on our island. Along with the positive changes that will be made to their lives as a result of this booking. Again our apologies for the dissapointment in your travel plans. James McCann - Owner Yasawa Island Resort & Spa
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Visité Yasawa a finales de enero. 2017. Mis padres también fuimos a finales de marzo. yasawa

Mientras en general la experiencia fue positiva, que fue mala suerte para conseguir bastante enfermo en el 4 día de nuestra estancia, con lo que creía que era una intoxicación alimentari
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Respuesta de YasawaResort, Owner en Yasawa Island Resort and Spa
Respondido el 18 abr. 2017
Bula, Thanks for taking the time to write a comment on your stay with us. I am very sorry to hear that you were sick during your stay and that you feel it was due to the food on the island. Even though we are far removed from the mainland and supply of goods to the resort is a little more challenging than in other properties, we have alway prided ourselves on a high standard of food and beverage. So to hear of your problems is upsetting to us all and we apologise. We have recently embarked upon a substantial change in the Food & Beverage department with the addition of an award winning Executive Chef & Executive Pastry Chef husband and wife culinary team. They are now at the resort and making some wonderful improvements to the dining experiences on the island. Brent and Claire are members of the prestigious Chain Des Rostisseurs, Brent is a former President of the South Australian Culinary Association and both are professional members of the Fiji Chefs Association. We are implementing a new range of dining options and selections at the resort for guests along with a substantially changed menu. Hopefully we will see you again in the future and you can be assured of a new and exciting dining experience at Yasawa. James McCann Owner Yasawa Island Resort & Spa
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Envié un correo electrónico a esto en el complejo antes de publicar la esperanza que se disculpó y compensarnos por parte de la estancia. . No oímos nada de vuelta. y pensamos que otros deben saber qué son.

1. El personal/servicio: Específicamente el Tasi, Sami y Manasa por enci
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Respuesta de YasawaResort, Owner en Yasawa Island Resort and Spa
Respondido el 18 abr. 2017
Bula Thank you for all very detailed posting. It was wonderful to read that you ultimately had a stay that you will NEVER forget. Further to our discussions on the island I had spoken to the F&B department and it is good to note that there was a substantial improvement in the levels of service you experienced. Likewise since your stay we have also had some additional discussions with the Spa therapists about treatments, timings and overall experience. We have done some additional training since your departure. We have recently mades some substantial changes in the Food & Beverage department with the addition of an award winning Executive Chef & Executive Pastry Chef husband and wife culinary team. They are already on the island and doing a great job with substantial improvements to the dining experiences on the island. We are implementing a new range of new dining options for guests along with new menus. We are certainly working hard on our guest experience and thank you for your contribution and feedback. James McCann Owner Yasawa Island Resort & Spa
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Categorías de álbumes
Todas las fotosViajeroHabitaciones y suitesPiscina y playaComedorÁreas recreativas y para la familiaCentros de negocios y salas de eventos
The view from Bure No.5
Honeymoon Bure Deck
View from Sub Zero
Loma Lagi Bure
Private deck at Honeymoon suite
Anterior
Wendy w it would seem the owner thinks he is invisible!
He says in his reply to me that he greeted us upon arrival. This is not true. We were taken to reception and the Staff sang the usual greeting song and he was not there. Later that evening before dinner a guest pointed him out to us. That was the first glimpse we had seen of him. And I find it hard to believe he didn't hear about our dirty linen issue. As I said, the next morning when we went to reception to tell them of the filthy linen, he was sitting out behind reception with the Staff and the guy I spoke to went out into that back room to get someone for me. Anyway, we won't be heading back there.
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I stayed on Yasawa several years ago and LOVED the resort. Have the Bures been updated in recent years?
Bula, Thanks for your question. I am not sure how long ago you stayed with us - but we have bene doing constant updating over the past few years. New additions include refurbished bathrooms, new lampshades, new throw cushions, Bose bluetooth stereos, nespresso machines, New lounger and chair. We have also renovated but the main pool deck and just installed a new tennis court playing surface. We are also just starting to re-thatch all the bures and also started to do the outdoor decks on the bure suites. It is a constant ongoing process. I hope we can welcome you back to the resort. Vinaka, James McCann
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Manager, we did not book thr Expedia but directly with you. I recorded your staff informing us about the " stranded " guests, flooded airfield, and hopefull arrangements via seaplane (at a mere upcharge of $4000) from Nadi to Yasawa. You never intended to refund or even offer another time using credit. Shame on you as hoteliers and ssp at 2600 per day plus plus plus. There arent too many of us who are willing to spend that kind of money and one does expect better care.
This is bot q question to me. Pls adress it correctly and don’t harass other people with your complaints.
0 votos
We have written at least 5 emails for the past 4 months and till now we have not gotten a response regarding our coming honeymoon holiday in May 2018. Dear James, may i please have your private email address as you seem to be more efficient in replying our questions. Thank you and hear from you soon.
Dear James, Mei has used that excuse before during our very first email. If you knew our emails were ending up in the junk folder, you should have the courtesy to check the junk folders as well from time to time, and add our email address into your system to prevent this from reoccurring . I believe it's a pretty simple IT issue that be solved easily. We have finally received a reply this morning after many months and we sincerely hope we don't have to wait for months again for the next reply. Thank you James.
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I have NOT received my refund of $900.00 US. It has been 7 weeks since cancelling for a June 2018 vacation. I have emailed dozens of times and want this resolved. No one will contact me despite many calls and emails! Please email me so I can get my refund! Confirmation 010618-DLX
Bula, Thank you for contacting us about your refund. Firstly our apologies for this not being sorted for you in a more timely basis. I have just spoken to our reservations team who were surprised that the refund was not already finalised. They had passed on to our accounts the details for the refund many weeks ago. It appears that the person responsible has left our employment and left this unattended without advising anyone. We will get this completed for you immediately. Again our apologies and reservations will be emailing you this morning. Vinaka, James McCann - Owner Yasawa Island Resort & Spa
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