This again is the same weekend of the wedding party that caused havoc in Aubeterre and in our hotel. Where upon guests from the hotel arranged for a pool party after closing time, proceeding to steal booze and wine from the hotel. When confronted by my husband and son they beat them up 6 against 2. Police were called and they caught two; they did admit it was two girls who let them into the hotel. We live in a village with only 400 hundred people never have we seen such display of violence.

Please note this particular weekend was a wedding group some of the party guests from the hotel had arranged a pool party after closing hours allowing non residents into our hotel where upon they stole wine. We happened to still be awake and live next door. we confronted them where upon my husband and son got beaten up. The police arrived and arrested two out of the 6 people. We have ran this hotel for 15 years and have never had such a thing happen. Theses people come to a small village which has 400 people that live in it expecting to be like in London. This village has 11 restaurants and shops we were all in shock with the chaos that was caused this weekend.

Le village d'Aubeterre pendant la saison d'été, nous avons beaucoup de touristes etranger, par conséquent, nous avons une employée anglaise qui parle un peu Francais, mais en revanche, je suis la patronne et je tient ce restaurant depuis 15 ans et je parle aussi bien anglais que le Français. Je ne tiens pas a mexcuser de mes origines même si cela peut deplaire a certaines personnes. Nos chambres sont nettoyer tous les jour et tous notre chambres est bien pour 3 etiole par Logis Cordialment Rachel et Fabrice Morel Patron et Chef cuisine Hostellerie du Perigord

I am sorry the above guests perception of our hotel was so negative Our website, clearly expains that we are a family run hotel and as such do have one evening and one day off. The website explains that on sunday evening and Monday the restaurant is closed. (although breakfast is of course available.) Aubeterre has 11 other restaurants and there is always a restaurant open on everyday of the week. When guests are booking in on a sunday we always ensure we are available but we do appreciate notice of an approximate time of arrival I appreciate that in these days of 24/7 service expectations are high but we aim to offer a French holiday experience in a traditional French/English hotel

The customer who wrote this review does not live in the area all year round but does use the gym whenever he is in the area. In my experience he uses one of the numerous machines in the gym room in the hotel but i had never been aware of him using the adjacent mirrored dance studio. During one of my sessions with the available trainer he came in to demand access to the gym there and then. I have a one hour session first thing (this has seemed the time which inconveniences guests the least) a couple of times a week unless anyone else books the studio for a private session. This does not impact on people using the many machines and facilities. The guest made it very clear he was unhappy with what was available so in the spirit of customer relations. I offered him his membership money back which he accepted. In Response to the comment that the food was good but sevice less so. I do make every effort to ensure there are English speaking staff on a busy times but some guests who do not speak any French may unfortunately misunderstand the staffs responses. We have been here 15 Years now and have a good following of french and english clients with repeat booking each month and year. we do not appricate the remarke that no one in the area likes us this is slander.