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Nature Trails Boutique Hotel

Viajero (17)
Habitaciones y suites (40)
Comedor (13)
Certificado de excelencia
Información
Ubicación
Limpieza
Servicio
Relación calidad-precio
Certificado de excelencia
Servicios de la propiedad
Piscina
Parking gratis
Restaurante
Internet de alta velocidad gratuito (wifi)
Desayuno incluido
Servicio de habitaciones
Bar/Salón
Acceso para discapacitados
Desayuno disponible
Hotel para no fumadores
Transporte desde/al aeropuerto
Wifi pública
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Servicios de habitación
Aire acondicionado
Habitaciones familiares
Habitaciones para no fumadores
Minibar
Información relevante
ESTILO DEL HOTEL
Boutique
Negocios
CATEGORÍA DEL HOTEL
Opiniones y otros
47opiniones
86fotos
1Preguntas frecuentes
0consejos sobre habitaciones
Puntuación de viajeros
  • 27
  • 7
  • 3
  • 2
  • 8
Época del año
Tipo de viajero
Idioma
  • Más idiomas
  • Filtro
  • Español
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El lugar es uno de los mejores hoteles boutique en los que he estado en cuanto a limpieza, calidad, instalaciones y servicio al cliente. El personal fue muy servicial con nosotros y atendió la mayoría de nuestras solicitudes adicionales. El elemento más notable fue su comida. Su
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Respuesta de Lee L, Owner en Nature Trails Boutique Hotel
Respondido: hace 2 días
Dear Valued Guest, Thank you so much indeed for your wonderful review. Your kind words encourage us more towards delivering total satisfaction to our valued guests. Many thanks again. Lee Liyanage Managing Director Nature Trails Boutique Hotel Unawatuna
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La propiedad está totalmente sobrevalorada. Seamos honestos $ (US) 140 por una habitación por noche solo con desayuno en Sri Lanka Unawatuna con algo que no puede hablar inglés (además del gerente, que es muy arrogante y cree que está gobernando el mundo). Las habitaciones están
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Respuesta de Lee L, Owner en Nature Trails Boutique Hotel
Respondido: hace 2 días
Dear Valued Guest, Thank you very much for writing a review about our hotel. Although we do not fully agree with most of the facts mentioned in your review, we should be humble as a property to welcome every guest complaint to see if there is an opportunity to take customer satisfaction to the desired level. Delving into some of the points highlighted in your detail review, our response is as follows. Staff can barely speak English, we will certainly treat this as an area for improvement although this was the first time the level of English has been rated in a review. With regard to having mosquitoes in the room, at the time of handing over the room to a guest, I personally urged the guests to keep the door and the balcony (each room has a large balcony overlooking the jungle and swimming pool) closed specially in the evening time so that mosquitoes will not be able to come in. Additionally we have provided two wall mounted mosquito vaporizers in the room. I personally attended to the complaint that there was no water in the shower. There was no problem in the water supply to the room but unfortunately the guests had a difficulty in shifting between the rain shower and the spout. I demonstrated how they could activate between the shower and the tap which they received very well. I did mention to them that shower was a good brand (Grohe from Germany) and never intended to say that I was controlling the world or mine was the best shower in the world as mentioned in the guest's review. The fact that I am humble and friendly in my approach towards my guests has been repeatedly mentioned in many guests about our property. Here is my apology if you ever felt offended. As a person, I will never be complacent and at the same time, there is absolutely nothing I can achieve by being pompous in my approach to our valued guests. Hot water is through solar panels and if there is a short supply of hot water due to hotel being full, we immediately switch on the back up heaters to make sure that hot water is available in the next 5 to 10 minutes. The hotel doesn't offer a direct airport taxi service. We have to arrange a taxi with a driver and the rate of Rs 14,000/- was what the driver asked. There are vehicles bringing guests from the Colombo Airport to Unawatuna. They wait until they find a guest so that that they can cash in without going back to Colombo empty. These drivers charge amounts as low as 10,000/- but this operation is an illegal service which if caught by the traffic police, the drivers are fined. The guests too have to be stranded until the traffic police deal with such offenders. Quite often there are clashes between the van operators in the area and the other van operators who come from Colombo and snatch the opportunities available to the former. Therefore, we cannot accept this as a genuine complaint although the fee mentioned by the guests may be correct. Obviously the place was a hint noisier than on a normal day as it was the new year eve. Most of the guests staying in the hotel participated in the celebrations. The reviewer too returned to the hotel after enjoying the new year eve celebrations on the beach which must have been very noisy too. How about the guests who were staying in the beach hotels. It certainly is unfair by them to complaint about music being played (not very loud and the DJ was played on the front lobby which is fully isolated from the area where the guest rooms are located) after returning from noisy celebrations (music & firework). If the guest felt that the property is over-priced, it is to be mentioned here that this price is rather shared with our on line travel agents and not taken by the property alone. In addition, December 31 is the high peak and the price is clearly determined by the supply and demand theory. We too go down to 70/- dollars B+B during off peak and still sharing that rate with our on line line travel partners. Thank you very much again for your review and as mentioned earlier, we are very keen to take the positives out of the negatives if there was any. Lee Liyanage Owner & Managing Director Nature Trails Boutique Hotel
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Lo que te golpea de este lugar es la tranquilidad. Es muy tranquilo aunque estés cerca de la carretera principal. Cada mañana, lo primero que escuchas es el canto de los pájaros en tu balcón y qué manera de despertarte por la mañana. La comida está por encima de la media y hay
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+2
Fui a Nature Trails ayer (22 - 08 - 18) con mi esposo para comer. El personal era muy amable y mención especial a Shanaka. Pedimos fruta de la pasión, jugo mixto de naranja y lima, jugo mixto de jengibre, sopa de crema de pollo y Tom yum con un poco de pan tostado. El
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Éramos un grupo grande y fuimos a su almuerzo tarde. La pareja propietaria y su personal eran personas excelentes y hospitalarias. El almuerzo de inspiración india que nos sirvieron fue muy delicioso. No tenía la textura aceitosa, picante, cremosa y el olor generalmente asociado
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What's your hotel email address? I've been trying to email you for days and I received no reply.
Sorry, Trip advisor doesn't allow us to mention our email address here. If you run a search for nature trails boutique hotel unawatuna, you will definitely find our email address through our website. Many thanks.
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RANGO DE PRECIOS
82 US$ - 109 US$ (basado en tarifas medias de habitación estándar)
UBICACIÓN
Sri LankaProvincia SurGalle DistrictUnawatuna
NÚMERO DE HABITACIONES
10
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