Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. Having listened to numerous Guest’ feedbacks: we have already started some building’ enhancements and will continue towards the end of this year. Public areas are being revamped and a large segment of our room inventory will be done in a more contemporary style. Regarding the Reception service, we’ll emphasize on customer service and extra training will be conducting to improve guest satisfaction. I am sorry for the inconvenience caused. On the other hand, we were delighted to read you satisfied with our hotel location. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Beijing Peace. If I can be of any assistance, please do not hesitate to contact me. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace