Dear Adrian Galiano Santiago Hello!!!!! Thanks a lot for staying with us. please below is some details of your booking:- Booking reference number: 1387461444 ROOM BOOKED : Double Room (Standard Double Room (NON AC) Please first of we would like to thankful to you for staying with us. Please i hope when you have booked the room in our guest house you can see the two sorts of rooms are there:- one is Standard Room ( NON Air condition) the one you have booked. one is Deluxe room ( with Air Condition) Now i think its clear to you that you have booked STANDARD ROOM (NON AC room) in our guest house and you are totally complaining for air condition room. please if you would need that why dont you asked at our reception we will happy to give you aircondition room at extra pay. Please i think your review is done intentionally written, As 99 percent of guest feels very good and guest can see what we are in our property page at TRIPADVISOR AND BOOKING.COM SITES. please we are 3kms far from the centre and just a km from the railway station and bus stand. Guest can see which review is false and which not, 99 percent of people cant be wrong Please also there is blankets in our rooms all the time if a guest need they can ask for sheet and its free of Charge and its written on booking.com site from where you have booked your room. Please we never washed the cloth dirty in laundry we checked it twice, if your cloths was dirty you should inform that to reception, we would be very happy to help you. Thanks a lot again for visiting our place. Best Wishes Vipin Madhav Guest House