Olympic Games in Madrid? This ws a joke??

I am quite curious if the situation is really normal. I am in Madrid with wife, who must use wheelchair. Metro de Madrid have a map which station are adjusted for wheelchair. However it is rather unuseful. Everyday many lifts are out of order. For example the lift at Mar de Cristal is not working every other day. Everybody are very sorry,and still very happy with that. Even if finally the lift is repaired, next day it is again out of order. I am curious, how authorities could think that is possible to organize olympic games in Madrid and aplicated many times. It is enough to send one wheelchair to the metro and everybody can see that this town is not able to organize anything.