Hello Algun,

Thank you for your opinion although I must say I am pretty shocked with its content.

First of all, I'd like to mention that the price was higher due to the Christmas and NY Eve period. All the apartments are usually much more expensive during this time.

The apartment is designed for 5 people, I've already rented it for such a number of Guests many times and my apartment is already advertised for a couple of years. I have never been told that the apartment is too small – I do realise that some people would prefer even a larger space and this is why I put the square meters information in the apartment description.

There are 8 pictures of the living room/kitchen online which clearly show that these spaces are not separated by a wall. Multiple Spanish holiday apartments are designed with “open-space” kitchen and I’m not entirely sure what was the issue you encountered in this case.

Similarly, there are 5 pictures of the bedrooms which show exactly what type of beds are supplied (the two set ups of Bedroom 2 are included). This is also described in detail in the advertisement. The bathroom was recently renovated and the sizing of it is also clearly pictured. The balcony is not big, I admit. However, I do write about it in the description that it can comfortably fit 2 people.

I would strongly advise reading the blurb a bit more carefully. It states that “The apartment is located in (…) Riviera del Sol (east of Marbella city)”. Mijas is a municipality in which consists of villages like Mijas Pueblo, La Cala de Mijas, Mijas Costa, Calahonda and the village where my apartment is - Riviera del Sol. Unfortunately, it’s impossible to stay in Mijas Pueblo (the main village) and be on the first beach-line since this village is located over 9km from the coast. You can also easily find a pin in a 'map' section in the offer and see where exactly the apartment is.

I always do my best for my Guests and go above and beyond to make sure that they feel welcome and comfortable during their stay. If anyone has any questions before the booking – I’m more than happy to write a detailed, honest answer. I did help you many times via the phone messages, gave you really precise descriptions about getting to the apartment. You didn’t mention at any point that you feel uncomfortable in the apartment which is a shame because I would definitely try to help. I can see that you review on TripAdvisor quite often but over 40% of your reviews go for 3* or below. It might be the case of you being a bit unlucky with the trips you make, or maybe, with having slightly too high expectations about the places you tend to visit. However, it’s not me who should, or can, make this call.

I will take aboard your feedback and will try to improve my offer and the apartment description. I wish you all the best in your future holiday endeavours.