Hi Phil,

I do my best to meet my guests on arrival when possible, unless it's late at night or early morning, but in any event am always available by phone and via the booking app to attend immediately to any complaint just as soon as possible, which usually results in high scoring reviews. Glad that you found the apartment clean and in order which is my number one priority as I'd like an apartment to be as I would if I was the guest. Of course I'm very disappointed you left a two star review as only a five star makes me happy and I do my best to achieve that. I would have given you any advice you needed about the excellent transport links from the apartment or help in any other way but I could do nothing about the unusually hot weather we've had unfortunately. The apartment is almost always amazingly quiet so I am perplexed that traffic noise or playing children were bothersome. The apartment doesn't have a garden itself but any common area is regularly cleaned by the management company and any refuse which should have been in the designated refuse areas is also collected regularly by Greenwich Council, so sorry to hear that you didn't find it in order and I'd have attended to it without delay if advised at the time.

Thanks Terry, I really appreciate your positive review as well as your well intentioned advice which I've taken on board. Hope to get that extra star on your next visit.

Thank you for your 5Star review, we really appreciate it.