Tuvimos problemas con los propietarios desde el minuto 0, reservamos esta casa después que otro familiar y nos aceptaron la reserva cuando no estaba disponible , no nos informaron y cuando nos enteramos pedimos la cancelación y no quisieron. A 2 semanas de quejas y ningun intento de acuerdo por su parte cancelaron al familiar y nos tuvimos que quedar en esa casa, haciéndonos pagar por su error. Por si eso fuera poco la casa estaba muy sucia y estaba mucho más deteriorada que en la foto. En fin, un desastre. No lo recomiendo ni por la casa ni por los propietarios.
Lo que más le gustó:
la ubicacion es lo unico bueno.
Lo que menos le ha gustado:
la limpieza escasa y el trato
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
20 jul 2016
Hello dear Jessica
As you informed in the start, the apartment is available even if it is offered in other website. sometimes we upgrade, you asked no upgrade so no problem.
If you want to cancel this reservation and pay TripAdvisor the cancellation fee they required, we talked about that with TripAdvisor and they told you. we told you we don't need a cancellation fee, i have all those mails.
We informed you about the size of the apartment is for 4 grownups and a child. and offered you several apartments, bigger than this apartment, off course bigger apartment cost more.
We are terribly sorry you had bad time, but everything was clean and we even ask you if you want us to come again to clean and we did come.
Sorry you had such experience but to take it on us it is unfair. The only problem in the apartment is 15 Inch on 15 Inch unpainted area in the ceiling during a problem for few weeks ago and it is was must be stay this way.
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC