Camila regret your annoyance, but not all businesses of this type work in the same way, we actually have 24 hour reception, but when you book a shared room we can not let you in at 5 am if there are already other guests sleeping, therefore the room is not available and we will not wait in the lobby because other activities are done at that time such as cleaning and breakfast begins.
There is a schedule of silence that must be respected, therefore, that is why an additional night of contract is demanded, your income is from 8 am.
Anyway, we are glad that you have found another business in which they accept your request.

We want to emphasize that you did not stay at our hostel and could not discover the excellent service we give our clients, so we believe that your comment was badly intensified and not a place.

Marie, thank you so much for you visit to our hostel, it´s was a pleasure to have you and your friends here.