We are delighted that you all had such a wonderful vacation together at the villa! We hope to host you again in the future.
Warm regards,
Tamara

Ronald,
I am so sorry to hear that you were less than pleased with the villa. I wish you had contacted me via email as I would have told you that if you required further chairs around the table, they are located up in the bedrooms as we only keep 8 around the table and the four stools at the breakfast bar. Please be assured that we have had lots of groups of 14 people stay at the villa and we are mindful of the seating during dinner time. We are in the process of receiving new chairs for the balconies and covered pool deck, so perhaps that is why there were not enough exterior chairs as I instructed Alex to remove any that were unsafe. With the loungers we only have enough pool seating for 12 at the moment, so I do apologize.
We do in fact cook and host parties while at the villa and we ensure there are 14 of each dinner plate, side plate and bowl, however you are correct that there are not more. I am sorry that you had to wash your own dishes as Diana does all the housekeeping and washes the dishes while she is there daily. I will speak to her about this matter, as well as the casita. There was a strainer in the kitchen but perhaps it was damaged and I was not alerted to it - again I apologize. I don't personally use one when I cook pasta as I use tongs to remove the pasta and stir into the sauce. I will ask Alex to purchase one right away and have him look at the teaspoon situation. We were there only days prior to your stay but that was not something I thought to check; thank you for letting us know.
Alex did come by but I suppose it was when you were not at home. The pillow covers are hypoallergenic cotton covers as my family has allergies and I am always mindful of such things; I am sorry they weren't to your liking.
Overall I hope that these small matters did not completely affect your family vacation time in the beautiful Mayan Riviera and that in future you will choose to stay with us again! Please know that we take these reviews very seriously and will correct these issues right away.
Warm regards,
Tamara

I am delighted that you enjoyed your family time at the villa. I spoke to Diana regarding her tardiness the first day - I apologize that it caused you concern. We look forward to hosting you again in the future!
Warm regards,
Tamara

Nick -
We are delighted you enjoyed your stay, and we would love to host you again!
Warm regards,
Tamara