This is the response on the day from our rep who visited you as soon as you had an issue.

Hi
> I met with mr hadi this morning and checked out the apartment with him - it was not dirty at all but we re cleaned it thoroughly for them anyway
They had left clothes shoes all over the place and we tidied up and also
they had left all their breakfast dishes so we did all this as well The bed slat had come out of the sofa so we put it back in and the headboards had come out of the wall so we put hem back also He had moved the beds pushed together in the bedroom He complained about a crack in the wood in the front door looking like the lock had been forced but it was all working perfectly He said he had bought cleaning products so I paid him 10 euros to cover the costs Then we could only find he had bought toilet rolls and a couple of dishcloths and a sponge so they hadn't cleaned anything since they arrived and it was really all ok we also put in anew mop head but the old one was not all that bad


He had texted me to say all was ok and thanked us for re cleaning

The only thing I could find was a stain in the freezer section in the
fridge as there was no time to defrost it between clients

I think all has been resolved now

Regards
Sharon