Muchísimas gracias por publicar su opinión, nos ayuda a mejorar para que ustedes disfruten de sus vacaciones.

Dear family,
Thank you for your opinion, thank you for leaving the apartment in perfect condition. We hope to see you again.

Anna and Victor

Thank you very much, we are very happy that you had a good holiday in our apartment.
We look forward to seeing you soon.
Ana and Victor.

Appreciated Gillie,
You are the first customer to claim damages.
We authorize TripAdvisor to provide information to anyone who wishes to know if we have previously claimed damages from other customers.
Our claim was accepted by TripAdvisor once the documentation was reviewed and they retained the € 300 deposit.
The value of the damage caused during your stay exceeded € 500
We ordered TripAdvisor to return you € 150.
It's stupid to waste time faking photographs, claiming and meeting with a paint company to assess damages to "win" € 150
In your chek-out you were in a hurry to go to the airport, our priority was to inspect drawers and lockers looking for personal items. We found two passports and we called you to deliver them to you, there was no time for more.
Your assessment and our answer is public, anyone can read it, do you want us to report the damage caused, the behavior during your stay and the content of the emails?
If in three days we do not receive a reply we understand that you authorize us to inform on this page of your actions.
Cordially,

Ana and Victor