Dear Kerry thanks you very much for your excellent feedback - brief but self-explaining. It is extremely rewarding for us to read your comment. We also share your saying that communication with you has been most fluid from the beginning to the end. I also say "perfect guest". You will obviously be welcome when you come back to our place. Thanks a lot to you again.

Dear Keith, thanks very much for your unbeatable feedback. Yes, I also share your say that contact with you has been most easy from the beginning. I've got very little to add - your brief but positive comment says it all. Particularly, thanks so much for standing out our WIFI and satellite TV facilities - we'll keep on improving our place. Finally, you'll certainly be welcome again next year. All the best to you and your family.

Dear guest, you're an old regular and it's been a real pleasure to read your feedback. It's also a pleasure to see how you appreciate our own apartment, complex and facilities. I also see that the close and nearby amenities such as, stores, bars, restaurants and so on are very handy for you and our guests. We're really happy you have again enjoyed your stay with us and we are sure you'll come back in coming years - you'll certainly be welcome. Many thanks for your visits!!

I have already inserted my reply to your review in the Airbnb site. You got in touch with me via the mentioned site and NOT via any of the Tripadvisor sites. What's the point of repeating the same complaint in a different site? Is it that you intend to do me harm by spreading a most negative review? I think so. You mention you have paid over £1,400 and I assert that the amount received here has been 1.284,75 EUR while the initial deal was for €1,325. Am I responsible for bank currency fluctuation, currency change fees and, your Airbnb fees? Secondly, my listing NEVER offered any of the Oasis Papagayo facilities so, why should it be expected. Thirdly, My listing NEVER offered any specific security system. Where is all that written? I provide what is offered in my listing, not more. Why do you mention it? Here is my preceding answer to your review in Airbnb which completes my reply to your feedback:

"First of all, I'm really sorry for the inconvenience caused, honestly. Thanks for the positive points in your comment. However, I quote from your own comment "Cleanliness was a noted and common comment in other reviews we had seen and one of the reasons we booked it" Are the previous reviews so wrong, and yours right?. I don't think your feedback is very subjective and, quite exaggerated on the negative. As you say, you chose our property based on previous reviews. Now you say I turn round the other reviewers' " the slightest bit negative" into the reviewers' fault. Don't I have the right to reply? What is more, you decided to leave the property WITHOUT ANY COMPLAINT, WITHOUT ANY PREVIOUS ADVICE, WITHOUT ANY NOTICE on the 4th day from checking in. I had no chance to try to put thing right if any. So IT WAS YOUR OWN DECISION AND YOUR OWN RESPONSIBILITY and, I won't go down to details - though I could write a comment longer than yours but, that's not the point. Don't you think that with the same criteria anybody could enter the house and leave it the following day because a guest doesn't like the property giving any explanation? To end up, the maintenance staff have already looked into the situation - naturally things are not perfect but the situation isn't so catastrophic at all as you describe but up to standard."