Hi Ruth
Thank you for your review and that you were happy with the location and the view. We are sorry to hear that you had difficulty contacting our property manager during your stay which I thought unusual but on questioning him he has indicated that he had erratic access to signal at that time, which though is unusual does happen from time to time. He should have dealt with the internet access but it seems this was also a consequence of poor signal access though it was an intermittent problem as it was active the day after your departure when we arrived at the house.
Regarding the balcony door this should be locked at all times when the door is not open and it is probable that the cleaners forgot to lock it during their pre-clean and window cleaning prior to your arrival and I can only apologise for this.