Thank you Nilo for taking the time to leave such a nice review, we really appreciate it!
I hope you enjoyed your time in Praia do Forte

Hi Nilo

Thank you for taking the time to leave a review, we really appreciate it.
We're very happy that you came back for a second visit. I do hope you enjoyed your stay in Praia do Forte as much, if not more, than last time!

I can only apologise that we hadn't already noticed the washing machine was broken and hope you found Astle's solution satisfactory.

Kind regards Sean & Astle

Thanks for your review of our apartment in Praia do Forte! We really appreciate you taking the time to write.
Kind regards
Sean & Astle

Oi Maria

Obrigado por tomar o tempo para deixar sua avaliação. Lamentamos ouvir que nós o decepcionamos e apreciamos que você tenha levado esses problemas à nossa atenção. Estamos realizando uma inspeção minuciosa e os colchões serão substituídos conforme necessário.
O WIFI é fornecido centralmente pelo condomínio e a qualidade pode ser intermitente no próprio apartamento. Infelizmente, isso está fora do nosso controle, mas vamos atualizar o anúncio para evitar clientes enganadores.
Mais uma vez, lamentamos ter experimentado estes problemas e esperar que eles não estragem completamente as suas férias.

Atenciosamente
Sean & Astle
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Hi Maria
Thank you for taking the time to leave your review. We're very sorry to hear we disappointed you and appreciate you bringing these problems to our attention. We are conducting a thorough inspection and the mattresses will be replaced as necessary.
The WIFI is supplied centrally by the condominium and the quality can be intermittent in the apartment itself. Unfortunately this is out of our control but we will update the advert to avoid misleading clients.
Again, we are very sorry you experienced these problems and hope they didn't completely spoil your holiday.

Kind regards
Sean & Astle