My one negative is that I might prefer a real couch instead of the settee (could only be used as a twin bed). Also that the bathroom and kitchen could use a bit of an update. They were clean, but if nothing else, a fan in the bathroom would've been awesome. As there weren't any grocery stores close by, it would be nice if (for a fee), staff could purchase grocery items like milk, soda, cheese, eggs, break, etc..
We didn't eat at the hotel's cafe so can't offer imput. Beds were comfortable. Comforters were to die for (if there is one missing, I don't know where it is) - Nothing like a faux down comforter, with soft cotton cover and having the icy air conditioner on...aaah. At first thought the pillows were old and chunky, but I almost wonder if they weren't the buckwheat filled pillows as they turned out to really conform to my head.
One trick we found: The Wi-Fi is only down in the steamy humid lobby, but since the room is over the lobby...ahem, you do the math. The wi-fi also went out a lot, so don't depend on much internet time. We spent 7 days there and it was out for at least 2 of them.
The room has a beautiful balcony overlooking the beach. Easy access through the lobby right onto the lanai and beach. Mostly big chain party restaurants near by. Don't depend on any quaint Mexican restaurants to be within close walking distance. We relied on McD's and Dominoes nearby for sustenance. Mostly Hooters, Chile's (where I think I picked up a stomach bug), and Hard Rock (surprisingly not very good food).
We went in July when most of the party crowd had died down. With the air conditioning going, the room was very quiet. And the beautiful smooth stone tile floors insulated the sound. Of course, you could hear some bass, but it usually stopped around 2am.
There are taxis out front. Bargain with them but I could never get them below $10 minimum to even go a few blocks (since we didn't know where things were at first) .
Overall, I was pleased with the location. Just wish there was easier access to grocery stores other than Oxxo.
Oh, and the stores at the Forum are the cheapest for t-shirts that we could find...even bargaining across the street at Coral Nigral.
Staff was ok...nothing special...they did their job giving me my key