My family and I stayed in chalet K118. Jane was absolutely fantastic as a hostess. She provided all the basics that we needed to enjoy a comfortable stay and then some. I had ordered an Asda delivery with washing up liquid, toilet paper etc., yet she had already thought about such things and provided what we needed for a comfortable stay - mattress protectors on the beds, washing up liquid, cloths, toilet roll, bin, dishwasher tablets, tea and coffee, iron, ironing board, mop, even ice packs in the freezer! We also hired the highchair and travel cot for our little one.
The kitchen was very well equipped and has a fridge freezer, washing machine, dishwasher, plenty of utensils, pans, trays, plates, cups etc. Honestly, she has clearly put a lot of effort into providing a home from home whilst you're on holiday and it really made a difference to how comfortable our stay was.
Jane is very friendly and does her best to accommodate your needs.
The site itself is excellent for families. Some of the areas are a little outdated, BUT the site is clean, which makes a change for holiday parks like this. There is a very nice restaurant, with outside seating that overlooks the two playparks and splash zone, as well as the tennis courts, Active tent, bungee trampolines, arcades etc., making it a perfect spot for parents to relax whilst the children play.
The on-site shop is extremely well equipped and actually pretty reasonably priced considering it is on a holiday park. The swimming pool is so nice! Clean and with four different areas. We also tried the chip shop on-site and were very impressed with the quality and price.
I only have two complaints - firstly, the swimming pool can get so busy that you end up on a waiting list that you then have to stay put in the reception until you can go in. Secondly, whilst the entertainments on an evening were good, they don't accommodate for older children. It seems to be under 10s and then adult shows, there isn't much for the in between teens and tweens. That said, the arcade is just next door, so they can always go in there! :)
We will definitely be coming back next year, though, and will be booking a chalet with Jane again. Anyone who asks me what our holiday was like get very positive reviews from my family about the chalet and the park on the whole.