We are sorry to hear that you were not completely satisfied with your stay at our property and we apologize for any inconvenience that we might have caused. As you know, our holiday home lies in Granada's historic Moorish Albayzín quarter. This neighbourhood is protected as Heritage of Mankind by UNESCO. It preserves its historic character and traditional elements such as the cobblestone pavement. It lies also almost entirely on a sometimes quite steep hillside. Hence, the access to this part of the city is frequently through stairs and sometimes quite steep streets. Nevertheless, our house itself lies in a street with a very gentle slope. The window of the bedroom such as all other windows close very tightly and protect the inside from noise. There is also quiet air-conditioning and heating that allows you to keep the windows closed and thus, avoid noise arising from people passing by. If one keeps the windows open, however, noise from the street will be unavoidable at any floor of the house. There is a public square nearby where people can gather at any time. Sometimes these people don't respect the rules of good conduct and lack due respect of the neighbours. If this were the case, we would have been pleased to call the police asking them to restablish order.