On May 25, I received an enquiry from Pablo Casanova wishing to rent Villa Casablanca from 13-20 July 2020. As with all other enquiries, before accepting any bookings, they informed that we, the owner’s live on site, on the ground floor, and that we have dogs, that are friendly, well behaved and have no access to the apartment that has its own private entrance. This is point where guests making enquiries have the option to proceed with the booking or not. Your response, “Good morning Lyndon, we all agree to proceed with the reservation”.
On your arrival at 18:00h where you and friends were escorted upstairs and shown around. You and friends were informed that we have neighbours, so no loud music after midnight, and if you must have music playing do so that only you and friends can hear it. If you have any problems we are downstairs.
Later that evening when you were all on the terrace drinking and having a good time, I came upstairs after receiving a WhatsApp message from you about friends visiting. During this conversation, I asked, how many friends? You responded 6, I said “you can only have 5”. We agreed to 5 of your friends on Thursdays and 6 on Saturday with the understanding there are no sleepovers and your friends leave at 23:00hr. As your guests were leaving on Thursday evening, we had another discussion where plans had changed. Now you had four guests arriving on Friday and now two on Saturday. Again you were reminded no sleepovers and they leave at 23:00hr. We had just come of three month lockdown in Spain due to COVID -19, and wanted to keep to the social gathering rules.
On Saturday evening I was called upstairs where your friends asked if they could stay the night. Answer no, but you can leave at 00:00hr, when the pool light comes on that is your signal to leave. They asked, can we sleep in the car? No. 01:30 your guests were still on the premises, and after an argument ensued, my partner called the Guardia Civil. Your friend, whom you hadn’t seen in year due to his Erasmus studies, left with his girlfriend immediately. The Guardia Civil arrived 03:30hr, took your information and confiscate a rather large bag of marijuana.
Now, for you to say that plates and glasses were dirty, is blatant lie. Due to COVID-19, I personally hand washed all plates, glasses, and all utensils in the kitchen. First in hot bleach water and rinsed in hot water as I do before each guests arrives. So that comment in your review was made up as you went in writing it
Now, nowhere in our advert does state “Party house or catering to large events”, and at the bottom of our description it clearly states “owner’s live on site”.
So, thank you for taking time to leave your comments, as it will discourage groups such as yourselves from booking with us, as you clearly are not responsible adults.